Solve Problems. Help People. Build Your IT Career.
Bastionpoint Technology is a growing Managed Service Provider (MSP) looking for an L1 Help Desk Technician to join our Richmond team.
This is a great opportunity for someone early in their IT career who wants to build a strong technical foundation while supporting 100+ businesses, networks, systems, and technologies.
What Makes This Role Different?
This is a fast-paced, phone-heavy support role where you may spend up to 6 hours per day working directly with clients over the phone. You’ll diagnose issues, walk users through solutions, and make sure they feel supported while working alongside experienced engineers.
What You'll Do
What We're Looking For
You don’t need years of experience. We’re looking for someone with a strong technical foundation, willingness to learn, and excellent customer service skills.
Ideally, you’ll have:
Certifications, technical schooling, internships, home labs, or other hands-on IT experience are a plus. We’re most interested in your ability to learn, troubleshoot, communicate, and provide great service.
What You'll Get
Who Will Thrive Here?
This role is ideal for someone who wants to build a long-term IT career, enjoys solving problems and helping people, is comfortable spending significant time on the phone, takes ownership, and is eager to learn.
Ready to Start Your IT Career?
If you want to develop your technical skills while supporting a wide variety of real-world IT environments, we’d love to hear from you.
Quick apply with your resume
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Get a head start on the application process through our online portal here:
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The Baer Group