L2 Support Engineer – SCATS & Tolling Systems

L2 Support Engineer – SCATS & Tolling Systems

Location: Doha, Qatar. Job Type: Full-time | On-site | 24/7 Rotational Shifts. Function: ITS Operations & Maintenance / Roads Management Centre. Experience: 5–8 years. Command Post is seeking experienced L2 Support Engineers to support a mission-critical Intelligent Transportation Systems (ITS) environment in Doha, Qatar. The successful candidate will provide operational and technical support across SCATS and Tolling back-office systems, helping maintain the availability, performance and integrity of critical applications, infrastructure and transaction flows. The position is primarily based within a Roads Management Centre / Control Room environment and operates on a 24/7 rotational shift basis.

Key Responsibilities

• Provide L2 operational and technical support for SCATS and Tolling back-office applications, databases and supporting infrastructure.
• Perform preventive and corrective maintenance activities.
• Proactively monitor system health, live signal performance, faults and transaction processing.
• Troubleshoot application, infrastructure, controller and detector-related incidents.
• Diagnose and resolve L2 incidents and escalte complex issues to L3 support, OEMs or specialist teams when required.
• Monitor and validate system backup processes and ensure recovery procedures are followed.
• Maintain configuration records and support controlled release, patch and change management.
• Ensure integrity of end-to‑end tolling transaction flows from Roadside Equipment (RSE) through back‑office processing and Customer Service Centre visibility.
• Conduct formal shift handovers covering system status, open incidents, pending activities, system health and outstanding issues.
• Record incidents, service requests and maintenance activities within enterprise service‑management platforms including IBM Maximo / EAMS and CRMS.
• Produce accurate reporting covering system availability, SLA performance, incidents, faults and KPI compliance.
• Work closely with application vendors, infrastructure teams and specialist support functions.

Required Experience & Qualifications

• Bachelor's degree in Information Technology, Computer Engineering, Computer Science, or a closely related discipline.
• 5–8 years of relevant L1/L2 IT or OT operations support experience, preferably within:
• Intelligent Transportation Systems (ITS) Traffic management systems Tolling systems Mission‑critical 24/7 operational environments
• Strong hands‑on experience supporting VMware environments, including technologies such as:
• VMware v Spherev Center ESXiv SANHCI / VxRail
• Experience troubleshooting enterprise applications, databases, integrations and infrastructure.
• Working knowledge of enterprise platforms such as SAP S/4HANA and CRM systems.
• Experience supporting OT environments and/or roadside equipment is highly desirable.
• Experience supporting complex systems through handover, transition and steady‑state operations.
• Good understanding of ITIL, incident management, change management and SLA‑driven service operations.

Key Skills

• Strong troubleshooting and root‑cause analysis capabilities.
• Excellent analytical and problem‑solving skills.
• Ability to operate effectively in a high‑pressure, high‑availability environment.
• Strong documentation and shift‑handover discipline.
• Good understanding of application and infrastructure support.
• Excellent written and spoken English.
• Arabic language skills are advantageous.
• Strong commitment to operational quality, security, confidentiality and safety standards.

Working Environment

This is an on‑site operational position in Doha supporting a business‑critical environment. Candidates must be willing and able to work 24/7 rotational shifts, including nights, weekends and Qatar public holidays. The role will also require compliance with applicable security clearance, access‑control and occupational health and safety requirements.

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