Greetings, We have an immediate opening for a L3/L2 Production Support Analyst – Banking & Capital Market s at Synechron in Pun e Role: L3/L2 Production Support Analyst – Banking & Capital Marke tsExperienc e: 7 Yea rsLocatio n: Pu neEmployment typ e: Full-ti meDomai n: Investment Banki n g About Compa ny:Synechron is a global technology consulting firm that helps leading organizations accelerate digital transformation through innovation, expertise, and agility. With more than 16,500 professionals across around 60 offices in over 20 countries, we combine deep industry knowledge with advanced capabilities in AI, cloud, cybersecurity, and data engineeri ng.Our regional teams, supported by strategic delivery centers, provide scalable, cost-efficient solutions tailored to local markets. Through our award-winning Synechron FinLabs accelerators and strategic partnerships with AWS, Microsoft, Databricks, Salesforce, and ServiceNow, we enable clients to innovate fast and lead with confidence. For more information on the company, please visit our website or LinkedIn communi ty.Synechron: Technology and AI Consulting for Busin essSynechron is an innovative global consulting firm delivering industry-leading digital solutions to transform and empower business es. Diversity, Equity, and Inclu sion Synechron’s Diversity, Equity, and Inclusion (DEI) program, Same Difference, was developed because we believe in a culture of listening, respect, and opportu nity.We each bring unique backgrounds, thoughts, talents, and experiences with us to work every day, and we know that by embracing them, we are creating an even greater Synechron. The best way to build a strong team is to value individual differences. So, it doesn’t matter where you’re from or what you’ve had to do to get here – if you have the skills, enthusiasm, and drive to make your mark, we’ll support you like we support each other. Choose a career with us and let’s pursue innovation, toge ther. Job Descr iptionL3/L2 Production Support Analyst – Banking & Capital M arketsRole Ov erviewThe L3 Production Support Analyst is responsible for providing advanced technical and functional support for mission-critical trading, risk, payments, treasury, and capital markets applications. The role ensures system stability, rapid incident resolution, root cause analysis, and continuous improvement of production plat forms.This position operates within a 24x7 support model and collaborates with development, infrastructure, business stakeholders, and external ve ndors.Key Responsibi lities Production Incident Mana gementAct as Level 2/3 escalation point for high-severity (P1/P2) inci dents.Lead triage calls and drive resolution withi n SLA.Perform deep-dive troubleshooting across application, middleware, database, and infrastructure l ayers.Own post-incident RCA documentation and preventive action plans. Application & System S upportSupport front-office, middle-office, and back-office sy stems.Monitor trade lifecycle flows (trade capture → validation → settlement → repor ting).Analyze trade breaks, reconciliation issues, settlement fai lures.Provide data fixes in production (under governance and change con trol). Technical Troublesh ootingStrong hands-on debuggi ng in:Unix/Linux scr iptingSQL (Oracle / SQL Server / S ybase)Log analysis using any of tools like Splunk, Kibana, Dynatrace, AppDyn amics. Release & Change Mana gementValidate production deploy ments.Perform smoke testing post-re lease.Review impact analysis for production ch anges.Support weekend releases and major rol louts. Automation & Stability Engin eeringDevelop automation scripts for health checks and recurring i ssues.Identify repetitive incidents and implement permanent fixes.Improve monitoring coverage and alert t uning.Drive shift-left initiatives to reduce ticket vo lumes. Regulatory & Compliance Awa renessEnsure adherence to audit and compliance require ments.Support regulatory reporting sy stems.Maintain production controls aligned with banking pol icies.Domain Knowledge Re quiredStrong understandi ng of:Equities, Fixed Income, FX, Deriv ativesTrade lifecycle mana gementMarket data feedsSWIFT mes sagingRisk & PnL s ystemsReconciliation & settlement pro cessesExperience with platforms su ch as:Apex (pref erred) / Murex / C alypsoTrading OMS/EMS s ystemsTreasury s ystemsCore banking applic ationsRequired SkillsTec hnicalUnix /LinuxSQL (complex joins, performance t uning)Microservices archit ectureBatch processing tools (Cont rol-M)Monitoring toolsITIL fra meworkSoft SkillsStrong stakeholder communi cationAbility to handle high-pressure inc identsLeadership during bridge callsClear RCA documen tationPreferred Expe rience7 years in production s upportExperience in Capital Markets or Tier-1 banksAutomation m indset