Landlord Relations Officer

About Deluxe Holiday Homes

Deluxe Holiday Homes is a leading holiday-home and property-management company in Dubai, managing 700+ premium short-term rentals. The wider Deluxe Homes Group runs several licensed entities, a real-estate brokerage and joint ventures across the UAE and Armenia. We are professionalizing the finance function and need a hands‑on Chief Accountant to own the books, tax and audit across the group.

Key Responsibilities

• Coordinate and oversee property handovers following contract termination, ensuring a smooth and professional transition to landlords or their authorized representatives.
• Conduct thorough property inspections, identify damages, maintenance concerns, and outstanding issues, and coordinate necessary corrective actions before handover.
• Prepare accurate inspection reports, handover checklists, photographic records, and documentation of keys, access cards, and other property assets.
• Conduct pre- and post-owner-stay inspections to ensure properties meet cleanliness, maintenance, safety, and operational standards.
• Welcome landlords during scheduled owner stays, assist with property access, explain available facilities, and address immediate concerns or special requests.
• Coordinate with Operations, Maintenance, Housekeeping, and other relevant departments to ensure identified issues are resolved within the required timelines.
• Maintain clear and professional communication with landlords regarding inspection findings, handover arrangements, property readiness, and outstanding concerns.
• Work closely with internal teams to monitor pending tasks, follow up on corrective actions, and escalation delays or unresolved issues when necessary.
• Maintain accurate property records, inspection findings, handover statuses, and supporting documentation in the company's management systems.
• Ensure properties are maintained and handed over in accordance with company standards, operational procedures, and contractual requirements.
• Identify opportunities to improve inspection processes, handover efficiency, and the overall landlord experience.

• UAE Driving License
• Bachelor degree or related field of study
• Excellent communication skills, both verbal and written.
• Strong customer service orientation with the ability to handle inquiries professionally.
• Proficiency in using CRM software like HubSpot or similar platforms.
• Ability to multitask, prioritize, and work under pressure.
• Collaborative attitude and willingness to work with cross-functional teams.
• Attention to detail and problem-solving skills.
• Previous experience in a similar role or industry is advantageous.

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