Company Description
Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids’ Club.
Job Description
JOB SUMMARY:
Reporting to the Director of Talent & Culture & Director, the Learning & Development will be responsible to identifies training needs and develops cost effective training initiatives to achieve the hotel's goals. He/She will also monitor, in coordination with Departmental Leaders, the correct application of policies, standards and procedures.
Main Job Responsibilities
- Collaborates with management team to ensure departmental orientation processes are in place and Heartists receive the appropriate new hire training to successfully perform their job.
- Ensure HODs use all available on the job training tools for Heartists; supervise on-going training initiatives, record them and conducts training, when needed.
- Ensures coordination and facilitation of new hire orientation program to generate a positive first impression for Heartists and emphasize the importance of guest service in company culture.
- Ensures attendance by all new hires and participation of the leadership team in training programs.
- Develop an effective annual Training Plan which meets the needs of Heartists as outlined in Annual Appraisal and PDP and which assists the hotel achieve its goals and objectives.
- Liaise with Department Heads on regular basis regarding specific training requirements within their Departments and regarding attendance at planned training courses and develop training actions as required.
- With support of Director of T&C, structure and monitor the Hotel’s annual training budget and ensure all training expenses are kept in line with this budget, adjusting planned expenses / actions in line with changing hotel requirements.
- Identify from Guest Feedback, Voice of Guest, Guest Satisfaction Survey and other sources the potential training needs and actions where required.
- Publish an annual and quarterly calendar of training courses and ensure maximum attendance through clear communication to and liaison with Department Heads on a regular basis.
- Develop, source and conduct training courses scheduled in the training calendar.
- Provide an advice service to both managers and Heartists on training opportunities, career choices, qualifications and other P&C issues.
- Develop effective links with partnership organizations such as Universities and Colleges, Training Providers, other Training Managers, etc.
- Maintain accurate and up to date records of all training activities.
- Ensure all requests for training by ambassadors are responded to in a timely manner and follow up is conducted where appropriate.
- Monitor the effectiveness of pre- and post-course briefings to ensure maximum benefit from training courses and identify future training needs.
- Monitor department training and on job training (dept induction, dept trainers, dept processes) and ensure consistency and quality of training.
Qualifications
- Previous experience of leadership in the L&D in hospitality section
- Knowledge of luxury hotel standards
- Strong oral and written communication skills
- Ability to train and develop team members
- Ability to work effectively in a team environment and take initiative
- Excellent organizational skills
- Strong presentation skills
- Analytical skills
- Computer skills
Additional Information
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