Learning and Development

Job Description

Role Learning & Development Department HR Division Society Sport Center Reporting To HR Head Direct Reports N/A

Role Purpose

The Learning & Development Trainer is responsible for the design, coordination, and delivery of high-quality training programmes that enable Society team members to deliver a premium, hospitality-led member experience across all clubs. The role supports the development of service standards, leadership capability, operational excellence, and brand consistency, working closely with Operations, Sales, Fitness, and HR to embed learning into day-to-day behaviours. This is a hands-on, delivery-focused role, combining training facilitation, programme coordination, and continuous improvement to support Society’s growth and service ambition.

Key Responsibilities

• Training Design & Development
  • Design and continuously improve training programmes aligned to Society brand standards, service expectations, operational procedures, and leadership behaviours.
  • Develop training content across member experience, hospitality standards, sales & service behaviours, leadership fundamentals, and compliance.
  • Ensure training materials are current, engaging, and relevant to club environments.
• Training Delivery & Facilitation
  • Deliver engaging training sessions in person and virtually, adapting delivery style to suit different roles and audiences.
  • Facilitate workshops, inductions, refresher training, and development programmes.
  • Create a psychologically safe and inclusive learning environment that encourages participation and application.
  • Provide 1:1 coaching or small-group support to managers and supervisors where required.
  • Support new club openings with structured onboarding and training delivery.
• Training Coordination & Administration
  • Maintain the training calendar across clubs and departments.
  • Coordinate training logistics including scheduling, venues, attendance tracking, and training records.
  • Ensure new starters receive all required induction, departmental, and statutory training.
  • Track completion of mandatory and role-specific training.
  • Maintain up-to-date training materials, manuals, and digital resources.
• Stakeholder Collaboration & Support
  • Work closely with Operations, Sales, Fitness, and HR teams to align training with operational needs.
  • Partner with line managers to identify training needs and support development plans.
  • Support departments in achieving agreed training objectives.
  • Act as a trusted point of contact for learning and development support across the business.
• Evaluation, Quality & Continuous Improvement
  • Evaluate training effectiveness through feedback, observation, and performance indicators.
  • Maintain consistently high training standards across all locations.
  • Identify capability gaps and recommend improvements.
  • Stay current with L&D trends, tools, and best practice, particularly within hospitality and fitness environments.

What Success Looks Like (KPIs)

• High completion rates for induction, mandatory, and role-specific training.
• Positive feedback from participants and line managers.
• Observable improvement in service standards and behaviours in club.
• Consistent training delivery across all locations.
• Effective support of new club openings and growth initiatives.

Experience & Qualifications

• Proven experience in a training, learning & development, or HR role.
• Experience within hospitality, fitness, or premium service environments strongly preferred.
• Strong facilitation and presentation skills adaptable to diverse audiences.
• Experience designing and delivering training programmes.
• Excellent communication and relationship-building skills.
• Highly organised with strong attention to detail.
• CIPD qualification or equivalent advantageous but not essential.
• Willingness to travel between sites as required.

Key Competencies

• Training facilitation & delivery
• Communication & influence
• Organisation & planning
• Relationship building
• Service & hospitality mindset
• Adaptability & resilience
• Continuous improvement focus

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