Learning Associate

The AMZL Trans Learning Associate works with their Country L&D manager Operations Managers Area Managers Production Assistants Delivery Service Provider (DSP) Managers Dispatchers Drivers and Sort Associates to coordinate all training related activities for the site. The individual in this position will provide ground level training facilitation and administrative management. The Learning Associate will play an integral role in ensuring all operations compliance training for the sites is maintained as well as ensuring all training documentation and daily expectations are accurate completed and up to date. The Learning Associate is assigned to the Learning Department and will manage specific responsibilities to that department.

As part of our commitment to complying with national labor laws and applicable legislations in the United Arab Emirates this position is open to candidates who fulfill the specific nationality criteria stipulated by local regulations.

Key job responsibilities
Coordinate and facilitate all training related programs (up to but not limited to 50 members in a session)
Track performance including learning curve and quality and implement appropriate performance improvement initiatives to support improved performance
Monitor adherence to all established training programs to ensure standard work is achieved and implement new tactical and strategic projects
Create training documents; utilize various software such as Articulate 360 Photoshop video editing to design effective training content
Execute plans to close gaps in the developmental needs for individuals and groups
Partner with program managers and leadership teams to update training documents implement process change and ensure site adoption of process changes
Create internal dashboards and use them to report training progress and KPIs in daily and weekly leadership calls.

A day in the life
Manage ticketing system and ensure tickets are closed within expected timeline
Manage Process Coaching Program and ensure daily expectations are met
Partner with program managers and leadership teams to update training documents implement process change and ensure site adoption of process changes
Fully understand workflow and daily production goals
Participate in labor planning with Country L&D Manager; partner with operations leaders to execute new hire onboarding and training
Partner with Ops and leadership team to verify performance management process is followed and retrains are completed on time
Deliver onboarding activities such as NHO (new hire orientation) twice a week. This will include safety policy and process training
Document feedback results to help the learning department identify strengths as well as areas of improvement
Solve problems: react quickly and productively serving as a resource for specific problems and undertaking the appropriate steps to resolve

A completed Bachelors Degree from an accredited university. Basic knowledge in using Software like Articulate 360 and photoshop and video editing to create training content. Proficiency with Microsoft Office (Excel Word PowerPoint) and MS Outlook Excellent analytical skills with attention to details. Capacity to exercise independent judgment in resolution of administrative problems or issues Demonstrated ability to maintain energy enthusiasm and commitment while managing change Please note: Shift hours for this position may be different from the standard production shifts willingness to work different shifts is mandatory. There is no scope for remote work for this role. Employee needs to be present at site locations during work hours. 1. Candidate would be required to work 5 days a week 9hour working and 1hour break). The 2 days off will be split or together depending on business needs and rostering for the month. This will be decided and can change as per requirement of coverage in the team 2. Candidate will need to work odd shifts 6AM and 8AM are most common shift start times and in some cases night shift which will start at 11 PM or 1AM and evening shift which will start at 3 PM. Compensatory off is provided for shift change as per Amazon policy. 3. Travelling to different stations in the shift or during the week is required as per business needs UAE Nationals with family book

Previous experience as a trainer prior training teaching or presentation experience. Willingness to work in different areas as required by training needs Candidates must be very organized and able to handle multiple and changing projects/prioritize Operations knowledge at Amazon is a plus Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.