Learning Associate, Learning and Development

The Trainer is responsible for the coordination and execution of training for all process paths in the Fulfillment Center. Trainers evaluate and refine processes and techniques to improve learning effectiveness and production across all departments in the building. The Trainer assists in driving the success training plans and supporting the needs of the Fulfillment Center workforce.

Prerequisite:

Willing to work flexible schedules / shifts
Act as a supervisor for Instructors and Peer Trainers with new hires
Deliver Instructor training observation and coaching to the AMET standard
Ensure training records are kept up to date through the console
Ensure AMET training materials are kept and delivered against AMET standard and provide a positive learning experience
Use and analyze data on a daily basis to improve NH learning experience
Feedback to Instructors and Peer Trainers on their delivery and new hire (NH) groups performance
All tests/ audits are completed and responses are tracked
Organize (Instructors assignment) and monitor cross training for the operations to support peak skill requirements
Work with operations on a skill matrix to highlight gaps for critical role training
Support operations with the delivery of critical role training
Improve processes from gathering feedback and analyzing data
Support the recruitment of Instructors and Peer Trainers
Attend meetings when required and provide information required
Work in partnership with the agency managers to improve new hire performance
Support AMET level projects with feedback and improvements


- Experience with written and verbal communication and presentation
- Experience using Microsoft Office (Excel Word PowerPoint Outlook)

- Speak write and read fluently in English

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