Location: Apex, North Carolina (Onsite Daily)
Duration: 12 month contract (W2 Only - No C2C and No Visa Sponsorship)
Work Hours: The standard schedule is Monday–Friday, 8:00 AM–5:00 PM. Flexibility is required to accommodate non-standard or extended hours as needed. The role will also require onsite coverage at least one weekend day each week, resulting in a schedule that may include Tuesday–Saturday, Wednesday–Sunday, Sunday–Thursday, or another comparable schedule based on business needs.
Pay up to $48/hr. (No PTO and No Paid Holidays)
*Technical Screening is required*
The ideal candidate will have deep, hands-on experience with Empower and/or LIMS systems, which will constitute the majority of their role. In addition, they should possess solid IT expertise in Active Directory, networking, and Windows administration, as well as experience providing customer support in scientific or laboratory environments. GMP/GLP experience is required.
About the Role
Milestone is seeking an experienced and technically adept Life Sciences Business Systems IS Admin to join the Enterprise Benchtop Services team. This position supports commercial manufacturing, laboratories, and benchtop environments , managing mission-critical systems in a regulated (GxP/GMP) environment. You will work cross-functionally with Manufacturing, Quality, Engineering, and Digital Tech teams to install, configure, validate, and support lab and manufacturing systems.
Key Responsibilities
System Administration & Support
- Perform Windows administration for lab and manufacturing systems, including Windows 10/11 and Windows Server platforms.
- Act as system owner for LIMS, Empower, Maximo, ServiceNow, HP ALM, and potentially MES platforms.
- Administer user accounts, group policies, license management, and patch deployments via SCCM.
- Manage qualification processes including IQ, OQ, and electronic validation documentation.
- Provide Tier 1 and 2 technical support and troubleshooting for lab instruments and systems.
- Coordinate anti-virus deployments, network setups (TCP/IP), and firewall configurations.
Project Work & Integration
- Drive lab data remediation efforts, automating data transfer from instrument controllers to enterprise storage.
- Lead or support Windows 11 upgrades for GxP lab systems.
- Collaborate with instrument vendors for system configuration, upgrades, and lifecycle support.
- Engage in system readiness assessments, GxP validation efforts, and risk assessments.
- Participate in workshops, system design reviews, and user acceptance testing.
Documentation & Compliance
- Document system configurations, SOPs, validation scripts, and system architecture.
- Maintain accurate inventory via ServiceNow and align with lab asset management practices.
- Ensure systems meet GMP, GxP, cybersecurity, and data integrity standards.
- Track all service and support tickets in ServiceNow and actively participate in daily Agile standups using Jira.
Required Qualifications
- Bachelor’s degree + 2 years’ experience, Associate’s + 6 years, or HS diploma + 8 years in IT, Engineering, or related fields.
- 5+ years of Windows system administration in GxP/GMP life sciences environments.
- Experience with Windows OS (Win10, Win11, Windows Server), SCCM, and ServiceNow.
- Hands-on support of laboratory computers and benchtop instruments.
- Strong understanding of networking principles, including TCP/IP and domain configurations.
- Physical capability to handle hardware tasks (ability to lift up to 40 lbs).
Preferred Experience & Skills
- Administration of LIMS, Empower, ELN, Waters systems, or MES.
- Knowledge of system validation, ITIL framework, and regulated (GMP/GxP/GLC) environments.
- Experience with cybersecurity, firewalls, server environments, and VMWare platforms.
- Familiarity with scripting and automation using PowerShell, Batch, Python, or SQL.
- Prior experience with system integration and lifecycle management in laboratory environments.
- Certifications such as A+, CompTIA+, MCSE, or Cisco (CCNA).
Soft Skills & Attributes
- Technically curious, proactive, and highly collaborative.
- Exceptional problem-solving and communication skills.
- Strong customer service mindset with a “white-glove” support approach.
- Ability to work independently and manage shifting priorities in a dynamic environment.
- Attention to detail, excellent organizational skills, and thorough documentation habits.
Tools & Platforms:
ServiceNow, Jira, MS Teams, MS Office 365, SCCM, VMWare, LIMS, Empower, Maximo, HP ALM, MES platforms
The estimated pay range for this position is USD $45.00/Hr - USD $48.00/Hr. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.