Lifeguard - Pool Services

About the Position:

• Maintain constant visual surveillance of assigned pool, beach, water features, and surrounding guest areas.
• Apply active scanning techniques and maintain full awareness of guest activity, water conditions, and potential hazards.
• Prevent accidents through proactive observation, early intervention, guest education, and professional enforcement of safety rules.
• Respond immediately and effectively to aquatic emergencies, medical incidents, guest distress, or unsafe conditions.
• Perform rescue, first aid, CPR, AED, spinal management, and emergency response procedures within certification scope and company standards.
• Maintain a visible and professional position at assigned lifeguard stations or patrol zones.
• Rotate positions as assigned while maintaining full concentration and readiness throughout the shift.
• Follow all emergency action plans, communication protocols, and escalation requirements.
• Greet guests warmly and maintain an approachable, helpful, and professional presence.
• Provide guests with clear and courteous information regarding pool and beach rules, safe use of facilities, and available services.
• Assist guests with basic wayfinding, amenities, towels, seating support, and general inquiries when safe to do so.
• Support a calm, reassuring, and luxury-focused guest environment while prioritizing safety at all times.
• Communicate guest requests, concerns, and service opportunities to Pool Services, Food & Beverage, Security, or leadership as appropriate.
• Support VIP arrivals, special events, and high-volume operational periods while maintaining safety coverage.
• Complete daily opening, operating, and closing duties for assigned lifeguard stations and aquatic zones.
• Conduct routine checks of rescue equipment, first aid equipment, signage, pool deck areas, beach areas, water features, and guest circulation spaces.
• Report maintenance, cleanliness, equipment, water quality, and safety concerns immediately.
• Maintain cleanliness, organization, and readiness of assigned lifeguard stands, patrol areas, and safety equipment.
• Participate in zone rotations, breaks, training sessions, rescue drills, and operational briefings as assigned.
• Support the Pool Services team during special events, guest activations, and changing operational conditions.
• Complete incident reports, rescue reports, first aid records, water safety documentation, checklists, and operational logs accurately and on time.
• Maintain current lifeguard, CPR, AED, first aid, and other required certifications.
• Communicate handover notes, safety observations, guest concerns, and operational updates clearly to Senior Lifeguards, Lifeguard Supervisors, and management.
• Maintain confidentiality of guest information, incident details, and company records.
• Work collaboratively with Senior Lifeguards, Lifeguard Supervisors, Pool Attendants, Hostesses, Cabana Receptionists, Food & Beverage, Security, Housekeeping, Engineering, and resort teams.
• Support colleagues by maintaining clear communication, strong situational awareness, and dependable coverage.
• Participate actively in training, skills reviews, briefings, and departmental development programs.
• Contribute to a disciplined, safety-focused, and service-oriented team culture.

About You:

• High school diploma or equivalent required; certifications in aquatics, recreation, or physical education preferred.
• Current, recognized Lifeguard certification required (e.g., ILS, RLSS, Ellis & Associates, or equivalent).
• Lifeguard Instructor / Trainer certification and First Aid / CPR / AED Instructor certification required or strongly preferred.
• Minimum two (2) to three (3) years of lifeguarding experience, including previous supervisory, senior lifeguard, or trainer experience preferred.
• Previous experience in a luxury hotel, resort, beach club, pool operation, or high-volume aquatic environment preferred.
• Previous lifeguard experience in a hotel, resort, waterpark, beach club, aquatic facility, or recreation environment preferred.
• Strong swimming ability and rescue readiness in accordance with certification requirements.
• Knowledge of lifeguard surveillance, rescue, first aid, CPR, AED, and emergency response procedures.
• Ability to use rescue equipment, first aid supplies, radios, communication tools, and operational checklists effectively.
• Understanding of pool, beach, water features, and guest safety practices.
• Excellent alertness, concentration, and situational awareness.
• Clear verbal communication and professional guest interaction skills.
• Ability to remain calm, decisive, and professional during emergencies.
• Strong teamwork, discipline, reliability, and attention to detail.
• Professional appearance and demeanour consistent with luxury hospitality standards.
• Ability to work flexible schedules, including weekends, holidays, evenings, and peak business periods.
• Consistently deliver service in accordance with Forbes Five-Star standards.

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