Description
POSITION SUMMARY
Respond promptly to all guest needs/requests and communicate with appropriate staff/departments as needed to fulfill guest requests. Fill service cart with supplies and transport cart to assigned area. Enter guest rooms following procedures for gaining access and ensuring vacancy before entering. Replace guest supplies in rooms and deliver VIP amenities. Remove trash and room service items. Check that all appliances are present in the room and in working order. Straighten desk items furniture and appliances. Assess room cleanliness and if cleaning is required notify Housekeeping of the required tasks (e.g. dirty linens unmade bed surface dust carpets require vacuuming etc.). Provide lifestyle services upon request including but not limited to packing and unpacking pressing and ironing shoe polishing food and drink deliveries and setups workout setups etc.
Follow all company and safety and security policies and procedures; report any maintenance problems safety hazards accidents or injuries; complete safety training and certifications; properly store flammable materials. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Move lift carry and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance. Ability to push and pull a loaded service cart and other work-related equipment over sloping and uneven surfaces. Reach overhead and below the knees including bending twisting pulling and stooping. Stand sit kneel or walk for an extended period across an entire work shift. Grasp turn and manipulate objects of varying size and weight requiring fine motor skills and hand-eye coordination. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: No high school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
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