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Rixos Marina Abu Dhabi is a luxury hotel that delivers authentic Turkish hospitality with exceptional service standards. The hotel redefines luxury by offering a unique and unforgettable holiday experience, creating a new meaning for modern hospitality and leisure.
SALARIES AND BENEFITS
- Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
- Vacation tickets /benefits provided by the hotel
- Medical Insurance Provided
Job Description
- Welcome guests with warmth and professionalism upon arrival and departure.
- Act as a key point of contact in the lobby, assisting guests with inquiries, directions, hotel information, and local recommendations.
- Anticipate guest needs and provide personalized service to create memorable experiences.
- Escort VIPs, long-stay guests, and special occasion guests when required.
- Maintain a visible presence in the lobby and public areas to proactively engage with guests.
- Assist guests with transportation arrangements, restaurant reservations, and other requests.
- Support service recovery efforts by promptly addressing guest concerns and ensuring timely resolution.
- Promote hotel facilities, services, dining outlets, wellness offerings, and special events.
Qualifications
- Previous guest service experience required
- Must possess a professional presentation
- Must possess outstanding guest services skills and sophisticated verbal communication skills
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
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