Lobby Hostess (Security)

• Consistently offer professional friendly and engaging service
• Greet all guests as they enter and exit the hotel while ensuring service standards are followed
• Engage in conversation with first time visitors showing them the lobby and offering directions as required
• Assist guests regarding hotel facilities and promotions in an informative and helpful way
• To follow department policies procedures and service standards
• To follow all safety policies and procedures.
• Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up 

• Report any unusual occurrences or requested to manager. 

• Be aware of the hotel accident Prevention Policies. 

Qualifications :

• Previous guest service experience required.
• Minimum 1 year relevant experience.
• Excellent communication skills in English
• Must possess a professional presentation.
• Must possess outstanding guest services skills and sophisticated verbal communication skills

Additional Information :

• Russian language is an advantage.

Remote Work :

No

Employment Type :

Full-time

Key Skills
Restaurant Experience,OpenTable,Food Service,Customer Service,Hospitality Experience,Basic Math,Guest Relations Experience,Host/Hostess Experience,Guest Services,Cash Handling,Phone Etiquette,Writing Skills
Experience: years
Vacancy: 1