Luxury Client Advisor: Elevate Customer Experience

MAIN RESPONSIBILITIES

Sales and Service:

• To welcome the client warmly with a smile, making eye contact, and acknowledge him/her as soon as he/she has entered the store.
• To engage with the client with sincerity.
• To make the client feel comfortable by creating a bond through conversation.
• To present the relevant product features and benefits, based on the client needs identified during the conversation. Always take the time to share the stories behind each product.

Customer Relationship Management:

• Call on current & potential clients to establish & maintain client relationship and to inform about new products & services.
• Invite the customer to share his/her details to continue to establish & maintain client relationship and to inform about new products & services.

Administrative and Visual Merchandising:

• To oversee, under the Store Manager/ Floor Manager's supervision, that:
• The store is always merchandised correctly, and that the products are returned to their place after having been shown to a customer.
• The departments are always well stocked.
• The products are well stored or folded in order to prevent any damage.

Operations:

• To partake in management tasks associated with sales.
• Adhere to the administrative procedures concerning exchanges, returns and repairs.
• Be accountable and responsible for ad hoc mission entrusted by the store management.
• To share clients feedback on products.
• To propose ideas for improving the daily running of the store and the service deliver.

REQUIREMENTS

• Proven track record in a sales position in luxury retail.
• Empathy & sincerity when serving customers.
• Professionalism in services provided to the customer.
• Individual contribution to the turnover in the sector.
• Positive attitude within the sales team.
• Familiarity with the products.
• Punctuality, flexibility, reactivity.

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