JOB PURPOSE:
Microsoft Products (AD/Exchange/Windows/Office 365/Intune) Implementation & Support
CERTIFICATIONS:
MCSE Microsoft 365 Certified Administrator Expert MD-102 Endpoint Administrator
RESPONSIBILITIES (INCLUDES TASKS AND AUTHORITIES):
Hands-on experience is a must and technologies last used must be one-two years.
Active Directory and Group Policy deployment and Troubleshooting
Exchange On-Prem and Office 365 migration projects
Office 365- Exchange online Intune MDM- deployment MS Teams one drive O365 security and Tenant to Tenant Migration
Configuration and Management of ADFS environment.
Configure and Manage Azure AD Connect server
Manage Entra ID and conditional access policy and Windows Hello for business
Configure and troubleshoot Terminal servers (RDS) Windows Clustering
Experience on AAD/Intune Centralized Application Management deployment and support
Experience on Windows servers upgrade from legacy latest version
Windows SCCM patch management and windows security baseline deployment and testing
Develop project document update internal documentation and configuration items
Proactive in resolving support request escalated from services delivery team.
Willing to work on flexible schedule depending on business need
Technical SME for the technologies listed below in the Competency table.
Critical customer incidents/breakdowns troubleshooting them within the agreed service levels for self and team.
Execute Health Check services and closure along with the team for AMC customers.
CERTIFICATIONS:
Microsoft 365 Certified Administrator Expert
MD-102 Endpoint Administrator
MCSEMCP
TECHNICAL SKILLS /COMPETENCIES:
MANDATORY
Strong Working Knowledge on below Technologies:
oActive directory
oOffice 365
oExchange 2016/2019 SE
oIntune MDM Management /SCCM
oWindows server infrastructure
oEnterprise vault Email archival
oFile server and Hyper-V
Competency Levels
Active directory/Entra AD L2
Office 365 L2
Windows support L2
SCCM/Intune-L2
SOFT SKILLS:
MANDATORY
written and verbal communication and analytical skills
to multi-task prioritize multiple objectives initiatives and requests.
Degree of Perseverance
good Customer handling Skills
do attitude
to learn new technologies
Required Experience:
Contract
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