Certified as a Top Employer for UAE Qatar KSA and Oman; KONE is dedicated to a better world of work and exhibits this through excellent people practices.
We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team putting our people first and creating a workplace that nurtures collaboration diversity growth and wellbeing.
KONE Middle East Turkey & Africa (KMTA) is embarking upon an exciting growth phase through direct presence in 7 regions to complement our growth plans we are looking for Maintenance Technicians with a service mindset to provide professional service to our this role you will be at the core of KONE an everyday hero who makes peoples lives easier. You will work towards ensuring quality service improving equipment safety and performance and promoting regular and proactive onsite communication to the customer and the people using the equipment. As a maintenance technician you will be performing regular maintenance checks and tasks as well as attending callouts.
Responsibilities
Customer relationship management
Responsible for customer satisfaction through quality of service and regular proactive and precise onsite communication (callout ETA job performed etc)
Responsible for accurate and realtime back reporting of work performed (at the equipment level)
Accountable for equipment safety and performance
Accountable for identifying site risks and communicating them to his supervisor
Accountable to take immediate action onsite in case of highrisk identification and to apply the escalation procedure
Accountable for identifying unplanned service repairs based on the equipment needs.
Service operations
Accountable for the endusers and the site safety
Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.
Accountable for the of the service visits (planned maintenance callouts and service repairs) respecting the schedule and time limit (callout) the quality standards the time allocation and the processes
Accountable for raising sales to lead to his supervisor
Accountable for exact and timely back reporting of the work done according to the process
Responsible for submitting timesheets based on the
Responsible for keeping the service tooling van instruments etc safe maintained and in good condition
Responsible for regular updates of his supervisor on all relevant information
Requirements
ITI/Vocational Certificate course /Diploma Engineering in Electrical/Electronics/Automation streams or equivalent
Good verbal and written English communication skills
Candidates with basic IT skills will be given a preference
Candidates with basic digital foundation skills will be the right candidate for this position
Minimum 5 years of solid Preventive Maintenance and Troubleshooting experience with a reputed elevator company is a must
Having a valid GCC driving license is an added advantage
Weve seen some instances of scammers representing themselves as agencies and trying to charge candidates a fee to put them forward for KONE vacancies. We assure any potential candidates that KONE has never and will never ask candidates to pay to submit their applications to us. If you would like to find out more about opportunities at KONE in your location please visit our KONE careers website.
At KONE we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where coworkers trust and respect each other and good performance is being a great place to work we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
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