Exp Range - 5 to 8 yrs Chennai: Tata Consultancy Services Ltd, Gate – 4, SIPCOT IT Park, Siruseri, Chennai – Desired Competencies (Technical/Behavioral Competency) Must-Have Minimum 5 mandate details are mandate with two or 3 liners 1. Minimum 7 years of experience in Major Incident Management, with a strong preference for candidates who have worked in the banking or financial services domain 2. ITIL certification (v4 Foundation or higher) with clear understanding of IT service management practices. 3. Deep understanding of infrastructure, applications, networks, and incident management tools (e.g. ServiceNow). 4. Candidates should be adept at troubleshooting complex technical issues and coordinating with cross-functional teams. 5. Highly articulate, with the ability to clearly communicate incident updates and resolution plans to both technical teams and senior business stakeholders. Good-to-Have Minimum 2 mandate details are mandate with two or 3 liners Hands-on experience leading bridge calls, coordinating rapid service restoration, and ensuring timely escalation. Competence in producing detailed post-incident reviews with actionable recommendations. Strong analytical skills to identify trends with common themes and prevent recurring incidents. Familiarity with regulatory, compliance, and audit requirements related to incident management in the banking sector. Ability to work 24/7 in rotational shifts as required for global coverage.
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