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Company: Al Rostamani Group of Companies LLC
Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care & Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.
Al Rostamani International Exchange is a leader in providing currency exchange and international remittance services in the UAE. It is an ISO 9001:2000 certified company having a wide range of products and services catering to all income groups for both nationals and expatriates.
To manage Corporate business of the company. Responsible to achieve the assigned financial targets and to ensure that retention and acquisition of customers are as per plan.
Job Responsibilities - Review the retail business from all aspects such as location suitability, products and services offered, the banking or other service providers partnerships, marketing activities carried out on a periodic basis to address all the customer needs
- To achieve the CFE target in terms of Financial Revenue, Non-Financial, No. of customer - New acquisition, and Retention Percentage
- Consistent growth in terms of no. of customers and revenue from all category of customers
- Team formation and briefing on a clearly defined objectives, prepare the organization structure covering all the 3 businesses
- Setting up activity and revenue targets for Relationship officers and Sales team
- Identifying key areasfor improvement and development in corporate business
- Adhering to company compliance processes and guidelines
- Adhering to company policies on risk management
- Reviewing business achievements of each of his staff to accomplish overall goals of the company
- Allocation of Corporate clients to Relationship officers and monitoring their meetings with Customers
- Identify the ‘operational oversight’ needs in this distributed/consolidate operation of the CFE transactions
- Identify skills development needs if any, and plan to impart the same (internal or external Training)
- Prepare Support mechanism - at HO level -that will lend support and due attention to this Unit e.g. FTD nominates one member who is SPOC for CFE Team, and so on
- Identify any System requirements (within given boundaries) and plan to implement the same, evaluate CRM usage to help call/visit scheduling, tracking, and reporting (standard across all CFE ROs
- Identify market opportunities and guide/support the team to improve performance
- Plan and make market/customer visits on a regular periodicity -for e.g. meeting the category A & B rated customers to strengthen relationship, identify the service gaps and requirements and to fix it to improve the business volume/share of business
- Come up with the design, structure of the customer profile document and implement the same for all, at least cover and complete the top companies which contribute 80% of revenues
- Come up with an attractive Incentive plan with an objective to motivate the achievers with a higher variable pay. The incentive to be transparent and meet the overall objective of the organization
- Reports/MIS and review periodicity
- Finalize the MIS reporting templates, hierarchy, frequency
- Monthly reporting on sales & revenue performance against budget to General Manager
- Schedule and meet with the team on a monthly basis to review performance and to guide them to enhance the performance levels
Job Requirements Qualifications
- Bachelor’s Degree is must and MBA is an advantage
Experience
- Minimum of 10 years of experience with CFE customer‘s relation/HNI
Knowledge & Skills
- Strong negotiation and interpersonal skills
- Has established contact/networks within the same industry
- Good in MS Excel/PowerPoint/MS Word
- High Level of proficiency in English (spoken and written)
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