Manager Business Systems

About the Role

We are looking for an experienced digital technology leader to manage the delivery and ongoing support of passenger-facing digital platforms at Hamad International Airport.

General Information

Ref #: F5

Location: Qatar-Doha

Job family: Not Specified

Closing Date:

About the Role

We are looking for an experienced digital technology leader to manage the delivery and ongoing support of passenger-facing digital platforms at Hamad International Airport.

Key Responsibilities

• Lead the development, implementation and ongoing support of passenger-facing web, mobile and digital platforms.
• Manage a team of software developers and designers, setting clear priorities and ensuring high-quality delivery.
• Develop and maintain the technology strategy and roadmap for the assigned business area in partnership with key stakeholders.
• Translate business requirements into practical digital capabilities that improve passenger experience and operational efficiency.
• Apply Agile ways of working to deliver solutions efficiently and respond effectively to changing business priorities.
• Introduce and support AI-enabled software engineering practices to improve development speed, quality and innovation.
• Take end-to-end ownership of digital solutions covering development, launch, integration, support, maintenance and continuous improvement.
• Ensure the availability and operational performance of business-critical digital platforms within a 24/7 airport environment.
• Lead the response to major system incidents and coordinate the timely restoration of affected services.
• Manage technology programmes and projects, ensuring delivery within agreed timelines, cost and quality standards.
• Manage technology vendors, hosted services, service contracts and service-level commitments.
• Establish effective programme governance through clear planning, reporting, risk management and stakeholder engagement.
• Ensure projects and systems comply with applicable IT governance, information security and data-protection requirements.
• Develop business cases, cost estimates, budgets and technology investment priorities for assigned programmes and projects.
• Build effective relationships across business and technology teams to support decision-making and successful delivery.
• Develop team capability through clear direction, coaching, collaboration and knowledge sharing.

About You

You are an experienced technology leader with a strong background in software development management, digital product delivery and enterprise application support. You can lead technical teams while working effectively with business stakeholders to turn requirements into reliable, customer-focused digital solutions.

You are comfortable working in a fast-moving environment where business-critical platforms require continuous support. You bring an innovative mindset, strong problem-solving ability and the confidence to challenge existing ways of working.

You Should Be Able To Demonstrate

• Strong experience managing software development, implementation and application support.
• Experience leading teams of software developers, designers or other digital delivery professionals.
• Experience delivering and operating business-to-consumer digital products or platforms.
• Strong understanding of web and mobile application development.
• Knowledge of AI-enabled software engineering and its practical use in digital solution delivery.
• Experience applying Agile ways of working within technology delivery environments.
• Successful delivery of large technology programmes or work programmes.
• Experience managing enterprise systems and business-critical application support.
• Strong programme, stakeholder, vendor and service-management capabilities.
• Experience working with multiple business functions and translating their requirements into technology solutions.
• Strong problem-solving, decision-making, influencing and negotiation skills.
• The ability to set clear direction, delegate work, manage priorities and develop team members.

What We Are Looking For

We are interested in candidates who can provide clear examples of:

• A business-to-consumer web or mobile platform they personally owned or delivered.
• A large software development programme they managed from planning through implementation and launch.
• How they successfully led and developed a team of software developers or digital professionals.
• How they applied Agile ways of working to improve technology delivery.
• How they used AI-enabled tools or practices within the software development lifecycle.
• A business-critical system incident or operational issue they personally managed and resolved.
• Working with business stakeholders to translate customer needs into practical digital solutions.
• Challenging an existing approach and introducing a more effective or innovative technology solution.

Qualifications And Experience

• Bachelor’s Degree or equivalent with a minimum of 8 years of job-related experience.
• Experience leading IT projects, including at least 3 years successfully delivering a large technology work programme.
• Experience in application development, implementation and support management.
• Experience managing software development teams and digital solution delivery.
• Experience delivering business-to-consumer web or mobile products.
• Experience working within Agile delivery environments.
• Strong programme-management and enterprise system-support capabilities.
• Experience managing vendors, hosted services and service-level commitments.
• Strong team leadership, stakeholder-management and communication skills.
• Ability to delegate work, set clear direction and manage team workflow.
• Strong mentoring and coaching skills, with the ability to develop team capability and encourage teamwork.
• Strong influencing, negotiation, problem-solving and decision-making skills.
• Excellent command of English.
• A Bachelor’s Degree in Computer Science, Engineering, Commerce, Science or a related discipline would be preferred.
• ITIL or recognised project-management certification would be advantageous.
• Previous airline, airport or aviation industry experience would be an advantage

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