Manager Business Insights and Excellence

Role Overview

Location: Dubai, United Arab Emirates | Employment: Full-time permanent

M&P Group Holdings are recruiting on behalf of Pedigri Technologies, one of its group companies, for a manager, to establish and lead an independent group function that turns reliable data, consistent processes, and objective assurance into measurable improvement.

Responsibilities

Business insights and data governance

• Provide independent analysis of service, productivity, repair performance, operational efficiency and improvement opportunities.
• Govern master data definitions for customers, vendors, items and partners. Set data quality standards, identify exceptions and require source owners to correct them.
• Present adverse trends and difficult findings objectively; track agreed management actions and measurable outcomes.

Process excellence and continuity

• Govern end-to-end process architecture covering inbound, outbound, delivery, returns, demonstrations, engineering and repair, as applicable.
• Own the SOP library, version control, review schedule and training standards.
• Audit actual practices against approved processes and lead structured improvement initiatives using Lean and root cause methods.

Supply Chain Platform and systems governance

• Govern WMS and Supply Chain Platform business processes, controls and performance.
• Chair the Change Advisory Board and assess business, control and operational impact. Maintain the systems improvement roadmap, business cases, priorities and expected benefits.
• Set UAT standards and provide major release business sign off within approved authority.
• Track adoption and benefits after implementation and elevate gaps between approved business cases and realised outcomes.

Quality and independent assurance

• Set measurable quality standards and provide independent assurance of critical processes.
• Govern non-conformance and corrective and preventive action tracking.
• Preserve objective findings and elevate unresolved material risks.

Health & safety and disposal governance

• Govern HSE policies, risk assessments, incident management and emergency preparedness for warehouses, workshops and fleet operations, including dangerous goods where relevant.
• Oversee facilities governance for maintenance, utilities, security, access and site requirements.
• Govern scrap, write off and asset disposal procedures, documentation, traceability and environmental evidence, including electronic waste.

Executive governance and leadership

• Present independent performance reports, audit findings and improvement priorities.
• Participate in operations, planning, quality and asset disposal forums.
• Build and lead the Business Insights & Excellence team, set objectives and develop succession and coverage for critical governance responsibilities.

Must Have Requirements

• Master's degree or MBA in Supply Chain, Business, Information Systems, Engineering, Operations Management or a related discipline.
• At least 10 years of relevant experience combining supply chain operations, ERP or WMS functional leadership, analytics and process excellence.
• Proven experience in enterprise KPI frameworks, dashboards, master data governance, SOP architecture and improvement across multiple functions.
• Strong knowledge of ERP or WMS controls, change management, segregation of duties, UAT and implementation or major upgrades.
• Experience operating independently alongside senior operational leaders, communicating difficult findings and securing corrective action closure.
• Data management or business analytics certification, plus internal audit, quality management, HSE or a related professional certification.
• Service supply chain, logistics, aftermarket, repair quality, QMS audits, facilities governance and transformation experience are particularly valuable.

Experience We Value

• Service supply chain, logistics, aftermarket, repair quality, and facilities governance experience.
• Background in QMS audits and transformation projects across multiple business functions.
• Lean Six Sigma or similar process improvement certifications.
• Experience with cloud-based supply chain platforms and digital transformation initiatives.
• Prior work in multi-country or complex enterprise settings.

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