General Information
Ref #
Location: Qatar-Doha
Job family: Cabin Crew & Cabin Services
Closing Date:
About the Role
We are currently recruiting for Manager Cabin Crew, within Cabin Services - In-Flight Services in Doha.
In this role, you will be responsible to manage, observe, assess and ensure that the performance management of Cabin Crew is as per the Company standards, company image is maintained and guidance on performance and development opportunities to Cabin Crew is provided. Lead a team of Performance Managers and support the Senior Manager Cabin Crew Performance in strategic planning and execution of Cabin Services Division objectives.
Key Accountabilities
- Accountable for the performance of Cabin Crew on-board ensuring service, safety, language capability, grooming and the corporate image of Qatar Airways is represented consistently.
- Manage performance levels of the Cabin Crew and ensure that discipline for Cabin Crew is maintained by analyzing trends related to dependability, service and safety procedures. Ensure feedback is provided on any final decisions on Cabin Crew disciplinary issues and corrective action is provided in order to comply with Qatar Airways standards.
- Ensure any that all Cabin Crew related communication by key stakeholders and related Cabin Services Departments maintains focus on safety of all Passengers and Cabin Crew and maintains expected standards of Customer Services delivery in line with policies and standard operating procedures.
- Meet with the crew to follow up on performance and grooming issues and participate in investigations relating to non-compliance of operations, safety or service procedures. Collate, analyze, prepare feedback reports based on performance of Cabin Crew, and provide recommendations for contract renewals to the Senior Management review.
- Determine appropriate recruitment and selection criteria for prospective Cabin Crew and participate Recruitment and Assessment activities as an Assessor.
- Plan and strategize manpower development and aim to maintain Cabin Crew numbers as per requirements of the company.
- Ensure any changes to services, policies and procedures proposed and approved by key stakeholders are communicated to Cabin Crew in a timely manner to ensure and accurate and timely implementation of changes.
- Ensure key Performance indicators are established, implemented and communicated to all Crew and ensure that all crew meet current KPI's at the end of the final yearly evaluation and propose training in order to raise standards as required - liaise with relevant stakeholders to assess training needs and ensure that service standards are adhered.
- Appraise Crew performance to ensure that the department objectives, plans, procedures and practices are achieved; conduct coaching and training for Performance Managers based on requirements.
- Perform other department duties related to his/her position as directed by the Head of the Department.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.
Qualification
Bachelor's Degree or Equivalent with Minimum 8 years of job-related experience, High School Qualification / Vocational Qualification /Diploma or Equivalent (Type of Diploma Based On Role) with Minimum 9 years of job-related experience.
Job Specific Skills
- A high level of ethical standards in a diverse work environment.
- Attention to details.
- Good judgement and decision-making skills.
- Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusion and approaches to problems.
- Proven success with process and information management.
- Strong command of English language both written and verbal.
- Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.
So, whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
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