Manager II - Program Management (Last Mile)

Hiring: Program Manager - Last Mile / Rider Operations We’re looking for a Program Manager to drive high-impact initiatives across Rider Hiring, Supply, Reliability, Productivity, and Last Mile Operations . What you’ll do: • Drive strategic programs and cross-functional initiatives across multiple teams • Analyze rider supply-demand, operational performance, costs, and key KPIs • Build dashboards, reports, trackers, and performance scorecards • Identify operational gaps and drive data-backed solutions • Lead process improvement, automation, incentive optimization, and operational excellence initiatives • Manage pilots from execution to impact assessment and scale-up • Build SOPs, frameworks, and governance mechanisms • Present insights and recommendations to senior leadership What we’re looking for: • 4–7 years of experience in Program Management, Business Operations, Strategy, Analytics, Supply, or Rider/Driver Sourcing • Experience in E-commerce, Quick Commerce, Logistics, Mobility, or Marketplace preferred • Advanced Excel mandatory • SQL preferred • Strong analytical, problem-solving, and stakeholder management skills • Experience managing cross-functional programs and pilots • Ability to work in a fast-paced, ambiguous environment Location: Bangalore Experience: 4–7 Years