Major Responsibilities Manage overall laboratory operations covering testing of concrete, soil, aggregates, steel and other construction materials. Maintain the laboratory's NABL accreditation and ensure ongoing compliance with ISO/IEC 17025 requirements. Oversee calibration, maintenance and validation of laboratory testing equipment and instruments. Review, verify and approve laboratory test reports prior to issuance to clients. Plan and manage laboratory staffing, workload allocation and technician training. Coordinate with clients and project teams on testing requirements, schedules and report turnaround. Lead internal and external NABL audits and drive closure of audit observations/non-conformances. Implement and maintain the laboratory's quality management system (QMS) documentation. To develop new testing as per relevant IS standards Plan, implement and control the cost budget in the area of responsibility in cooperation with his/her superior and manage activities in case of deviations Build up client relations with major accounts / potentials. Organize dedicated PR and Marketing events foreseen in budget.
Criteria for Performance Evaluation (KPIs) Sustained NABL accreditation with zero major non-conformances in audits. Accuracy and turnaround time of test reports. Compliance with equipment calibration and QMS requirements. Achievement of laboratory revenue, sales, OP and utilization targets. Client relationship – Retention and Growth. Cost Optimization Account receivables and manage cash flow. Compliance of internal and external guidelines, policies, procedures. Internal and external customer service satisfaction (e.g. number of complaints) Development and management of resources
Qualification and Experience Graduate in Civil Engineering with a minimum of 15 years of overall experience in material testing, including at least 5 years managing a NABL accredited testing laboratory. Work experience in NABL Accredited Labs preferred.
Skills & Qualities: Strong knowledge of ISO/IEC 17025 and NABL accreditation requirements. Proficiency in laboratory quality management systems and documentation. Eye for detail - in reviewing test data and reports. Firmness in enforcing testing protocols and audit discipline. Collaborative and responsive personality.
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