T alabat is seeking a Manager Rider Projects & Processes to lead both strategic projects and all rider process optimization within the Rider Lifecycle function across MENA. This dualfocused role involves managing endtoend projects like EVsRider Loyalty Summer Planning etc while also defining analyzing improving and standardizing riderrelated processes like Rider clawback Rider Payment Transparency Proof of Delivery etc. Reporting to the Director Rider Lifecycle the candidate will play a key role in ensuring operational efficiency and scalability.
The candidate will collaborate with regional and countrylevel teams across logistics finance legal and HR while also driving Delivery Heros operational agenda. Responsibilities include documenting and streamlining crossfunctional processes identifying root causes of inefficiencies and driving continuous improvement and standardization.
The ideal candidate should have strong analytical and problemsolving skills be detailoriented and demonstrate a track record of delivering results.
Whats On Your Plate
Develop and implement valuebased process standardization and best practices for the rider that capture best interest and ensure business growth across all 8 markets
Manage stakeholders including legal finance public affairs dispatch and other senior leadership to align strategies with overall business goals
Own multiple projects at once to ensure smooth data driven decision making and innovative ideation to improve riders daily experience on the platform
Set up cadence for workstreams and communications flow to raise and address blockers ensuring mitigation is in place when needed.
Lead a small team of senior specialists responsible for exploring opportunities to further develop our rider processes and project and streamline its and maintenance with the regional team
What Did We Order
Minimum 5 years of experience in a fastpaced operationsheavy environment preferably in ecommerce platform businesses or lastmile logistics
Highly systematic detailoriented and organized with a strong ability to prioritize tasks
SQL & data modeling skills are a plus.
Effective Communication & Stakeholder Management: Excellent verbal written and presentation skills with the ability to influence and collaborate with crossfunctional teams senior leadership and business stakeholders.
Strong project and product management skills with the ability to translate business needs into operational strategies.
Remote Work :
No
Employment Type :
Fulltime
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