Role Details:
The Manager – Strategic Initiatives will be responsible for driving enterprise platform initiatives, strategic transformation and cross functional product delivery across the Consumer Banking business. The role will work closely with business leaders across Retail Assets, Liabilities, Wealth, Branch Banking, Digital Banking, Operations, Marketing, and Analytics to identify growth opportunities, improve customer experiences, enhance business performance, and drive execution of strategic priorities.
The incumbent will own strategy formulation, business performance management, project execution, market analysis, and governance of high-priority initiatives. Additionally, the role drives operational automation using AI tools and aligns technology, product and other units of Consumer Banking.
The role requires strong analytical capabilities, structured problem-solving skills, stakeholder management, digital consumer business thinking, and the ability to convert strategic objectives into actionable outcomes.
1. Strategic Planning & Business Performance
- Support the development and execution of strategic priorities for the Consumer Banking business.
- Conduct market research, competitive benchmarking, and business analysis to identify growth opportunities and improvement areas.
- Assess opportunities for partnerships, new propositions, and customer experience enhancements.
- Assist leadership in translating strategic priorities into actionable plans and measurable outcomes.
- Track key business metrics and support periodic business reviews.
2. Strategic Initiatives & Transformation
- Drive strategic projects focused on customer acquisition, customer engagement, portfolio growth, customer experience enhancement, and productivity improvement.
- Support business transformation initiatives across Retail Banking, Wealth Management, Deposits, Lending, and Digital Channels.
- Lead horizontal platform initiatives cutting across Retail Assets, Liabilities, Wealth and Digital Banking
- Monitor initiative progress and track realization of business benefits.
3. Product & Program Governance
- Manage end-to-end execution of assigned strategic initiatives from planning through implementation.
- Establish project plans, milestones, risks, dependencies, and delivery timelines.
- Facilitate governance forums, working groups, and leadership reviews.
- Establish real-time LPI tracking, telemetry and executive dashboards to monitor adoption, platform performance and business value realization.
4. Cross-Functional Collaboration & Stakeholder Management
- Partner with Product, Digital, Operations, Risk, Compliance, Finance, Marketing, and Analytics teams to drive execution of strategic initiatives.
- Build strong relationships across multiple business functions.
5. AI driven Research, Analysis & Automation
- Analyse business performance, customer behaviour, process efficiency, and channel effectiveness to identify opportunities for improvement.
- Conduct root-cause analysis and develop recommendations to address business challenges.
- Develop business cases, financial assessments, and impact estimates for strategic initiatives.
- Evaluate new business opportunities and support leadership decision-making through data-driven insights.
- Natively embed generative AI tools across daily workflows for market research, unstructured data synthesis, business case modelling, etc.
6. Performance Tracking & Executive Reporting
- Prepare business updates, strategic review documents, and presentations for senior leadership.
- Track initiative progress against defined objectives and KPIs.
- Highlight risks, dependencies, and mitigation plans to stakeholders.
- Support preparation of monthly, quarterly, and annual business performance reviews.
EDUCATION
MBA or Post‑Graduate degree from a Tier‑1 institute.
WORK EXPERIENCE
3-5 years of experience in Strategy & BizOps, Platform Solutions, Management Consulting, Business Transformation within banking, fintech or technology companies.
Experience in driving cross-functional products / programs and strategic initiatives.
Desired Behavioral / Functional Traits
- Strong ownership and execution mindset.
- Structured problem-solving and analytical thinking.
- Ability to work in fast-paced and ambiguous environments.
- Strong communication and presentation skills.
- Collaborative approach with cross-functional stakeholders.
- Commercial acumen and customer-centric mindset.
- Ability to influence without formal authority.
- Proactive, self-driven, and results-oriented.
- Product mindset with bias for action with an automation first approach.