Job Description
- Accompany physicians during patient visits to document real-time interactions and medical information directly into electronic health records
- Prepare and assemble medical record documentation and charts for the physician before and after patient encounters.
- Accurately transcribe patient histories, physical examinations, procedures, lab results, and physician observations as dictated during the visit.
- Ensuring transcription of all medical reports e.g. Discharge summaries, operative reports, cardiology reports, electroencephalogram (EEG) reports, pathology reports, medical evaluations, history and physical reports, consultation notes and progress notes and other medico legal documents as necessary in an accurate and timely manner to document patient care.
- Applying knowledge of medical terminology, pharmacology, anatomy and physiology, disease processes, signs and symptoms, laboratory values related to a specialty or specialties and English language rules to the transcription and proofreading of medical dictation from originators with various accents, dialects and dictation styles utilizing in-depth knowledge of medical transcription guidelines and practices.
- Translating of dictated medical slang and abbreviations into their expanded form to ensure the accuracy of the patient and health care facility records.
- Clarifying dictated information that is unclear or incomplete, utilizing the electronic medical record to confirm laboratory and radiology results, diagnoses and medication/dosages and seeking assistance from physicians, nursing units, offices and/or ancillary departments as necessary.
- Submitting all transcribed reports to the physician responsible for review, signature, JOB DESCRIPTION correction, approval and insertion into the patient medical record.
- Operating word processing equipment, dictation and transcription equipment and other equipment as specified and troubleshooting as necessary.
- Ensuring accuracy of the header and footer, and the correctness of the body of the transcribed material.
- Ensuring correct spelling of medical terms, correct punctuation, and grammar.
- Ensuring proper identification of patient name and medical record number.
- Identifying, interpreting and evaluating inconsistencies, discrepancies and inaccuracies in medical dictation; appropriately editing, revising and clarifying them without altering the meaning of the dictation or changing the originators style.
- Recognizing and reporting unusual circumstances and/or information with possible risk factors to line manager.
- Recognizing and reporting problems, errors and discrepancies in dictation and patient records to appropriate channels.
- Verifying patient information for accuracy and completeness utilizing the electronic medical record.
- Identifying and eliminating duplicate records both paper and electronic in the dictation system.
- Staying current with clinical terminologies through publications, seminars, continuing education programs and other changes in the medical industry.
- Ensuring that transcribed document is consistent with all recognized standards.
- Recording productivity and ensuring quality monitoring daily. Keeping accurate work logs and editing sheets and ensuring the electronic record of dictations is kept accurate.
- Responding to verbal and written inquiries in a timely manner.
- Providing technical expertise in identifying potential issues.
- Participating in all team efforts as required.
- Collaborating with other members of the team to carry out work smoothly.
Accountabilities
- Ensure completeness, accuracy, and timeliness of all medical documentation and patient records
- Maintain compliance with hospital, clinic, and legal regulations, including HIPAA, DOH, and other accreditation standards.
- Support efficient clinic workflow and provider productivity by reducing the administrative burden on clinicians.
- Ensure all documentation is reviewed and authenticated by the physician.
- Maintain a high standard of professionalism, discretion, and patient privacy at all times.
Responsibilities
- Proficiency in EHR systems and medical recording software.
- Strong knowledge of medical terminology, diagnoses, and procedures.
- Fast and accurate typing skills (typically 60–80 words per minute).
- Excellent written and verbal communication skills.
- Strong organizational, multitasking, and time management abilities.
- Ability to work in high-pressure, fast-paced clinical environments.
- Good interpersonal skills for working alongside providers and interacting with patients.
- High attention to detail and accuracy in documentation.
- Adaptability to different providers, specialties, and clinical settings.
Qualifications
Education, Certifications, and Professional Experience (Required for satisfactory performance on the job)
- Required: Bachelor’s in health information management or relevant field or Diploma with 3 years of additional experience
- Desired: Bachelor’s degree in a related field
Specialist Certifications
- Certification as a Certified Medical Transcriptionist, or equivalent
- Experience:
- Required: UAE Nationals ONLY
- 2 – 4 years of medical transcription experience in an acute care hospital setting or comparable setting.
- Desired:
- Experience in a large healthcare facility
At SSMC, we firmly believe that the human touch is a fundamental part of care. We understand that health care is both an art and a science, running deeper than simply diagnosing and treating those who rely on us. Our SSMC Model of Care puts our patients at the forefront of our purpose and at the heart of everything we do, ensuring that the needs of our patients come first. Every one of our patients receives individualized attention from a multidisciplinary team of experts who collaborate closely to deliver trusted and compassionate care. From the very first point of contact with SSMC, to the moment patients are back home, we ensure specialty-specific care at every stage and in every interaction. As one of the largest tertiary hospitals in the UAE, SSMC provides access to specialist medical treatments and advanced diagnostics, with a commitment to becoming a Destination Medical Center in the UAE and wider region.
About Sheikh Shakhbout Medical City (SSMC)
SSMC is the largest tertiary hospital in the UAE and serves to elevate the provision of health care services in the nation under the mandate of the Abu Dhabi Economic Vision 2030.
Supported by the latest diagnostic and treatment modalities available, SSMC offers care in 44 specialties. A team of locally and internationally trained medical, clinical and admin professionals work seamlessly together, which promotes comprehensive interdisciplinary learning, allowing SSMC to become a leading hub for integrated patient‑centric medical services in the region.
As the region’s leading tertiary facility, SSMC has 742 patient beds, 18 operating theatres, and includes a hybrid operating room, 26‑bed neonatal intensive care unit, and the UAE’s largest pathology lab.
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