We are looking for a motivated and results-driven Merchant Relationship Manager / Executive to join a leading financial services organization in Dubai.
This opportunity is exclusively for Nationals who are passionate about Sales, Business Development, Merchant Acquiring, Payments, and Relationship Management .
The successful candidate will be responsible for acquiring new merchant partners, managing existing merchant relationships, increasing card acceptance, and driving business growth across the market.
Key Responsibilities
Merchant Acquisition & Business Development
- Identify, approach, and onboard new merchants across various industries.
- Develop new business opportunities and expand merchant acceptance across the market.
- Conduct sales presentations, negotiate commercial terms, and close merchant agreements.
- Build a strong pipeline of potential merchant partners, including strategic accounts, retail, online, and B2B businesses.
- Build and maintain strong relationships with existing and new merchant partners.
- Manage merchant portfolios to improve satisfaction, retention, and business performance.
- Conduct regular merchant visits and business reviews to identify growth opportunities.
- Develop strategies to increase card usage, transaction volumes, and merchant profitability.
Sales Performance & Business Growth
- Achieve assigned sales targets, merchant signings, and business growth objectives.
- Monitor merchant performance and identify opportunities to increase transaction activity.
- Reactivate inactive merchants and support retention of existing accounts.
- Analyze market trends, competitor activities, and merchant performance.
- Support merchants with onboarding, card acceptance procedures, and payment-related inquiries.
- Coordinate with internal teams to resolve merchant concerns and operational issues.
- Educate merchants on fraud prevention, chargebacks, and payment acceptance best practices.
- Ensure compliance with merchant onboarding, KYC, and internal risk requirements.
Requirements & Qualifications
- Experience in Sales, Business Development, Relationship Management, Merchant Acquiring, Payments, Banking, or Financial Services .
- For Manager-level candidates, preferably 5+ years of relevant experience .
- Experience in merchant acquisition, account management, or managing business portfolios is highly desirable.
- Strong communication, presentation, and negotiation skills.
- Good understanding of the country's business market and customer relationship management.
- Ability to develop new business opportunities and achieve sales targets.
- Bachelor's degree in Business, Finance, Marketing, or a related field is preferred.
- Self-motivated, customer-focused, and comfortable working in a target-driven environment.
Why Consider This Opportunity?
An exciting opportunity for Nationals to develop their careers within the Payments and Financial Services industry , working closely with merchant partners and contributing to business growth.
Interested?
If you are a Nationals with relevant experience in sales, relationship management, business development, or merchant acquiring, we would love to hear from you.
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