Job Description IT Expert experienced in MES with special emphasis on Siemens OpsCenter Responsibilities Take care of service requests and issue resolution for various running OP center systems Interact with customers and stakeholders on issue resolution Shiftwork required: early shift and late shift will be required, no night shift. On call service required from time to time over weekend and/or night Execute life cycle management activities such as patching according to vulnerability management plan Support project activities according to capabilities, such as installations, configurations, peripheral device integration etc. . Depending on experience, full integration in technical project team is possible Initiate and follow up processes such as change management, update relevant documentation and systems Profile IT, engineering or natural science background 3-10 years experience in operational services, in best case for MES OP Center Familiar as a user with ServiceNow, ITIL processes, change management processes, vulnerability management processes Good technical understanding of the platform, administrative functions and configuration parameters Good technical understanding of integration of the platform to other higher or lower level components such as SAP, Kepware, OPC UA, weighing systems… Good technical understanding of operating systems and network components Good understanding of ISA95 OT architecture Very good communication skills, experienced in handling conflicts with difficult customers, cross cultural competence and clear English language Quality oriented mind-set with proven practice of documentation and testing
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