About the Company
Qinecsa is a leading global provider of end-to-end pharmacovigilance solutions.
We are trusted, global partners bringing together best-in-class technology and scientific expertise to connect life science companies, public health, and regulatory sectors to the right safety solutions.
Responsibilities
- Responding to inquiries from healthcare professionals and patients regarding drug safety and pharmacovigilance matters.
- Providing accurate and timely information on adverse events, product inquiries, and medical information requests.
- Documenting all interactions and ensuring compliance with regulatory requirements and company policies.
- Escalating complex inquiries or adverse events to appropriate personnel for further evaluation and resolution.
- Collaborating with the drug safety team to ensure seamless communication and follow-up on reported issues.
- Maintaining a high level of professionalism and empathy in all customer interactions to ensure customer satisfaction and trust.
Qualifications
- Preferably Life Science or HCP graduates
Required Skills
- Minimum 2 + year of experience in Medical information call handling
- Good Verbal and written communication skills
- Should be willing to work night shifts
- Should be willing to work from our Bangalore office
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