Mid-Market Account Executive - AI ITSM SaaS
Go To Market | New York, NY | On-site | Full-time
About the Company
Our client is an early-stage, AI-native service management platform that resolves employee requests end-to-end. Its platform draws on full organizational context (the people, systems, services, and policies that define how an enterprise actually runs), so requests that used to take days of back-and-forth resolve in minutes, right where employees already work.
About the Role
Our client is hiring Mid-Market Account Executives to win and grow customers across the mid-market. This is a hands-on, full-cycle sales role. You'll own everything from first outreach through close, selling an AI-native service management platform to IT and service leaders (IT Directors, Service Managers, and senior IT leaders) at mid-sized organizations of roughly 2,000–10,000 employees. As an early go-to-market hire, you'll help define what mid-market selling looks like there from day one.
Responsibilities
- Own the full new-business sales cycle: prospecting, discovery, evaluation, negotiation, and close.
- Generate much of your own pipeline through proactive outbound rather than relying on inbound alone.
- Run full-cycle deals across IT and service stakeholders, keeping momentum through evaluation and close.
- Sell the AI-native difference credibly, helping buyers see how the platform transforms their service operations rather than just replacing a tool.
- Partner with the CEO, engineers, and product managers to shape the story, feed the roadmap, and refine positioning.
- Forecast accurately and keep the CRM current.
Qualifications
- 4–7 years in sales, including 2+ years of full-cycle closing in B2B SaaS, with a consistent track record of closing new logos.
- Comfortable generating your own pipeline and closing net-new business, not just expanding existing accounts.
- Experience selling to IT or service management buyers (or adjacent operational software) a plus.
- Strong discovery and deal-management instincts; you can keep multi-stakeholder deals moving.
- Comfort working in a fast-paced startup environment with end-to-end ownership.
Compensation
$100,000 base / $200,000 OTE (inclusive of commission) USD
What Our Client Offers
- The opportunity to own critical revenue relationships and shape how the company sells as it scales.
- A culture that values craftsmanship, autonomy, and technical excellence.
- Competitive compensation, equity, and benefits package.
- Aggressive accelerators for overachievement.
- Work from our client's Manhattan office, side-by-side with the founding team in a supportive, collaborative setting. The team works on-site five days a week, and the office is easy to reach by public transportation. This role also includes travel to customers and events as the business requires.