MIXOLOGISTJob Qualifications Ideally with a relevant degree, diploma or professional certification in Hospitality, Food & Beverage, or a related field. Minimum2 years of relevant experiencein a luxury hotel, resort, fine-dining restaurant or similar hospitality environment, preferably with experience in beverage preparation and mixology. Strong knowledge ofmocktails, specialty beverages, fresh ingredients, flavor combinations, garnishing techniques and beverage presentation. Creative and passionate about developing distinctive beverage experiences. Excellent customer service, communication and interpersonal skills are essential. Good knowledge of hygiene, food safety and proper handling and storage of beverage ingredients and equipment. Key Areas of Responsibility1. Customer Service› To deliver exceptional, friendly, courteous and professional guest service at all times, in line with The Chedi Katara standards.› To engage with guests confidently and identify their preferences in order to provide personalized beverage recommendations.› To demonstrate excellent knowledge of the beverage menu, ingredients, flavor profiles and preparation methods.› To recommend and serve beverages according to established service standards and sequence of service.› To create memorable and personalized beverage experiences through creativity, presentation and attention to detail.› To anticipate guest needs and accommodate special requests, preferences, allergies and dietary requirements whenever possible.› To handle guest inquiries, feedback and complaints in a courteous and efficient manner and ensure appropriate follow-up.› To actively promote beverage offerings and provide suitable recommendations based on guest preferences.2. Operational› To prepare and serve a wide range ofmocktails, signature beverages, fresh juices, specialty drinks and other non-alcoholic beveragesaccording to approved recipes and presentation standards.› To demonstrate creativity and technical skill in mixing, garnishing and presenting beverages.› To contribute to the development of new and seasonal beverage creations in coordination with the Outlet Manager and F&B leadership.› To maintain consistency in taste, quality, portioning and presentation of all beverages.› To ensure all ingredients, garnishes, glassware, equipment and preparation areas are properly prepared before each service.› To set up, stock, clean and maintain the beverage preparation area according to operational and hygiene standards.› To ensure proper mise-en-place and adequate stock levels throughout the operation.› To follow approved recipes and portion standards while minimizing waste and supporting effective cost control.› To ensure ingredients are fresh, correctly labelled, properly stored and rotated according to food safety requirements.› To be flexible in accommodating guest requests for specific ingredients, preparation methods or customized beverages whenever reasonably possible.› To take food and beverage orders when required and identify appropriate opportunities for upselling.› To operate the outlet point-of-sale system according to established procedures and ensure all sales are accurately recorded.› To complete opening and closing duties as assigned.› To maintain the assigned station and beverage preparation area in a clean, organized and presentable condition at all times.› To handle operating equipment, glassware and supplies carefully to minimize breakage, damage and wastage.› To assist with stock control, inventory taking and investigation of inventory discrepancies as required.› To ensure all applicable hotel brand standards, service standards and departmental procedures are consistently followed.› To work collaboratively and flexibly with colleagues and other departments to support smooth operations and an exceptional guest experience.3. Training & Teamwork› To attend and actively participate in departmental meetings, briefings and training sessions as required.› To continuously develop product knowledge, beverage preparation techniques and understanding of current beverage trends.› To share beverage knowledge, preparation techniques and best practices with colleagues when required.› To support the team during busy periods and contribute to smooth and efficient outlet operations.› To maintain positive and professional working relationships with colleagues and other departments.4. Other Duties› To report for duty punctually, wearing the correct uniform and name tag.› To maintain the highest standards of personal appearance, hygiene and grooming in accordance with hotel standards.› To comply with all hotel policies and procedures relating to hygiene, food safety, health and safety, fire prevention and security.› To comply with applicable local legislation and hotel requirements.› To maintain proper care and cleanliness of all equipment and immediately report any maintenance or safety concerns.› To remain flexible according to operational requirements and assist in other areas of Food & Beverage when required.› To perform any other reasonable duties and responsibilities assigned by management in response to business and guest service needs.› To remain vigilant and promptly report any unusual, unsafe or security-related matters in accordance with hotel procedures.
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