Job Purpose
To diagnose repair and maintain mobile phones and related devices while supporting retail sales activities delivering excellent customer service and achieving sales targets
Key Responsibilities
Technical Responsibilities
- Diagnose and troubleshoot mobile phone hardware and software issues
- Repair smartphones tablets and related accessories
- Replace defective parts such as screens batteries charging ports speakers and cameras
- Perform software updates data backup restoration and device configuration
- Conduct quality checks and ensure repaired devices are functioning properly
- Maintain repair records and service reports
Retail Sales Responsibilities
- Assist customers in selecting mobile phones accessories and related products
- Promote and upsell products accessories warranties and service packages
- Achieve assigned sales and service targets
- Explain product features specifications and benefits to customers
- Handle customer inquiries and provide after-sales support
- Maintain attractive product displays and ensure showroom cleanliness
Inventory amp Store Operations
- Monitor spare parts and accessory stock levels
- Coordinate with the inventory team for replenishment requirements
- Ensure proper handling and storage of devices and spare parts
- Follow company policies procedures and service standards
Qualifications & Experience
Diploma or certification in Mobile Repair, Electronics, or a related field. Minimum 1 to 3 years of experience in mobile repair and retail sales. Experience repairing Android and iPhone devices is preferred. Knowledge of mobile operating systems, applications, and troubleshooting techniques.
Skills & CompetenciesMobile device repair and diagnostics.Customer service skills.Retail sales and upselling skills.Communication and interpersonal skills.Problem-solving and analytical skills.Attention to detail.Teamwork and time management.
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