Chalhoub Group in Dubai seeks a Customer Support & Case Management specialist to respond to inquiries across calls, emails, WhatsApp and live chat, owning cases from start to finish. You will document interactions in Salesforce and coordinate with internal teams to deliver fast, accurate resolutions.
The role emphasizes a customer-centric mindset, effective communication, and adherence to SLAs in a dynamic luxury retail environment, with opportunities to grow within a diverse, inclusive group.
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