As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
The National Air Logistics Aerospace Operational Care Manager is a senior operational role responsible for managing and developing the Aerospace product nationwide. This position drives focused efforts to provide technical solutions to the business, ensure high operational quality, and achieve strategic objectives related to customer acquisition and retention.
The role also supports the growth of the brand within the Aerospace market and contributes to achieving service delivery targets. In addition, it is responsible for managing integrated technical and operational solutions in close collaboration with business units and functional areas such as Finance and Customer Solutions.
The ultimate aim is to ensure a high level of customer satisfaction and recognition, while creating mutual and sustainable value.
Manage aerospace operations, ensuring a high-performing team through effective performance management, training programs, and the selection of suitable candidates in line with customer expectations.
Drive operational excellence by managing rates and service contracts, ensuring optimal service delivery.
Maintain high standards of customer care by ensuring operational staff deliver professional service, adhering to local SOPs and timely invoicing processes.
Lead regular business reviews with clients, introducing innovative processes and driving continuous improvement initiatives.
Conduct root cause analysis for customer issues, implement corrective actions, and produce KPI reports for continuous improvement.
Manage proactive event and exception handling, including escalation of operational issues to customers when necessary.
Communicate effectively with business units, leadership, and stakeholders at all levels within Kuehne+Nagel.Build and maintain strategic relationships with clients to understand their needs and identify business opportunities.
Take full responsibility for the business solution P&L, monitoring costs versus revenue and achieving agreed budget targets.
Ensure adequate resource allocation, prepare regular reports, support pricing and tenders, represent the business in key events, and ensure full compliance with QSHE standards and relevant directives.
Several years of experience in aviation/aerospace operations, preferably within Air Logistics.
Solid exposure to international environments and cross-border operations.Initial leadership experience (direct and/or virtual), with the ability to work within a matrix organization.
Strong understanding of supply chain processes, with exposure to aerospace industry requirements.
Good knowledge of civil aviation regulations, customs procedures, and operational compliance standards.
Strong communication and presentation skills in English, with the ability to engage stakeholders at all levels.
Proven teamwork mindset with an affinity for IT systems and digital tools.
Proactive, solution-oriented personality with strong problem-solving, negotiation, and continuous improvement skills under pressure.
You will have the opportunity to take ownership of a critical aerospace logistics function within a global organization, working in a dynamic and international environment. This role offers strong exposure to cross-functional collaboration, strategic decision-making, and customer engagement at a high level. You will play a key role in driving operational excellence, expanding market presence, and shaping innovative solutions, while further developing your leadership skills and contributing to sustainable business growth.
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.
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