Madre Integrated Engineering | Full time
Advanced Diagnostics at system, application, and infrastructure level.
Root‑cause analysis for major/recurring incidents; own permanent fixes.
Configuration, firmware, and software maintenance; coordinate upgrades.
Preventive maintenance and predictive monitoring.
Maintain design documents, SOPs, and knowledge base; mentor Level‑2 staff.
Provide technical assessment to Change Advisory Board.
Perform Level‑2 diagnosis, hardware swaps, and escalate design issues.
Requirements
Aruba (ACMA/ACSA) or Cisco (CCNA).
ITIL Foundation.
3+ years hands‑on experience in similar environments.
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