Madre Integrated Engineering | Full time
Provide advanced diagnostics at system,application and infrastructure level for the system. Carry out root-cause analysis for major andrecurring incidents and own the permanent fix. Open and manage OEM back-to-back support casesunder the same ticket and SLA clock. Own configuration, firmware and softwaremaintenance and coordinate manufacturer releases and upgrades. Own the preventive-maintenance procedures andpredictive monitoring for the system. Maintain the design documents, SOPs andknowledge base; mentor and sign off Level-2 competence. Provide technical assessment to the Change Advisory Board for changes to the system. Operate 24x7 monitoring, correlate and triageevents, and feed incidents into the service; maintain monitoring coverage afterchanges. Requirements Network monitoring/NMS certification; ITIL;senior-technician background. Experience. 4or more years hands-on with the specific system in a comparable environment. Diagnostic and root-cause skill. Documentation and mentoring. Advanced-incident resolution within SLA. #J-18808-LjbffrThis listing is sourced from a third-party job board. Applying will redirect you to the original posting.
Honeywell Technologies