As a Night Auditor you ensure a seamless and safe overnight operation while delivering Novotels guest experience. You are responsible for balancing daily financial transactions preparing key reports and supporting guests with warmth efficiency and professionalism. This role plays a crucial part in maintaining service excellence accuracy and brand consistency throughout the night.
- Welcome and assist guests promptly demonstrating Accors values in every interaction.
- Manage overnight check-ins check-outs and guest requests with courtesy and efficiency.
- Anticipate guest needs handle concerns professionally and provide accurate information about hotel services and facilities.
- Maintain a clean organized and guest-ready front desk and lobby environment.
- Process and verify all daily transactions ensuring accuracy in room charges payments rebates and adjustments.
- Complete the night audit process and roll the business date in the Property Management System (PMS).
- Prepare daily revenue and operational reports for management ensuring timely and accurate delivery.
- Support the smooth transition between shifts by clearly communicating any pending tasks or guest follow-ups.
- Monitor hotel premises ensuring a safe and secure environment for guests and Heartist.
- Respond to emergencies in accordance with Accor safety and security procedures.
- Report any irregularities incidents or maintenance needs promptly.
- Coordinate with Housekeeping and other departments regarding early arrivals departures and special guest requirements.
- Ensure alignment with Accor policies procedures and brand standards at all times.
Qualifications :
- Previous experience in Front Office or Night Audit within hotel industry is preferred.
- Strong numerical analytical and problem-solving skills.
- Excellent communication skills with a guest.
- Proficiency in hotel PMS systems (Opera or similar).
- Ability to work independently and remain calm under pressure.
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Key Skills Customer Service,Hotel Experience,Hospitality Experience,Guest Relations Experience,Math,Windows,Facilities Management,Night Audit,Front Desk,Guest Services,Phone Etiquette,Word Processing
Experience: years
Vacancy: 1
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