Mannai Networks, part of Mannai Technologies, provides end-to-end IT infrastructure solutions for enterprise, government, defense, and service-provider customers. The company’s services include networking, cybersecurity, collaboration, data center solutions, structured cabling, ELV, managed services, and 24×7 support.
Job Purpose We are looking for
L1 NOC Analysts
to support 24×7 Network Operations Center activities. The role will be responsible for monitoring network alerts, performing first-level troubleshooting, logging incidents, and escalating issues as per the agreed SLA and SOP guidelines.
Key Responsibilities
Monitor network events through dashboards, alerting tools, and monitoring systems.
Perform first-level diagnostics for link failures, device unreachability, high utilization alerts, and basic network issues.
Log, update, and track incidents in the ticketing system with accurate timestamps and clear troubleshooting steps.
Follow standard triage scripts and escalate issues to L2 teams based on impact and priority.
Maintain shift logs, handover reports, and documentation as per SOP requirements.
Acknowledge alerts within SLA timelines and begin basic troubleshooting in a timely manner.
Minimum Qualifications: Qualifications & Experience
Bachelor’s degree in IT, Networking, or a related field.
Minimum 2 to 3 years of experience in network monitoring or NOC operations.
Good understanding of networking basics, monitoring tools, incident logging, and escalation processes.
Experience with ticketing systems and shift-based operations will be an advantage.
Certifications such as Cisco CCNA or Comp TIA Network+ are preferred.
Good communication skills, attention to detail, and ability to work in a 24×7 shift environment.
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