Office Manager – Operations & Customer Service

We are currently recruiting for an Office Manager on behalf of a growing and dynamic organization based in Jumeirah Lake Towers (JLT) Dubai. This role is ideal for a highly organized professional who can oversee daily operations manage teams and ensure a seamless customer experience in a fast-paced environment.

This position will act as a key operational support and second-in-command working closely with leadership to drive efficiency across the business.

Key Responsibilities

• Oversee and manage day-to-day office operations
  
• Lead and support the customer service team ensuring high service standards
  
• Monitor team activities workflows and overall productivity
  
• Handle basic accounting tasks such as invoice tracking and documentation
  
• Support account management functions when required
  
• Coordinate across multiple teams including customer service KYC admin and support functions
  
• Maintain and manage data across multiple platforms and databases (e.g. Google Sheets internal systems)
  
• Ensure smooth communication between onsite and remote teams
  
• Proactively identify operational gaps and drive improvements
  

Requirements

• Proven experience in Office Management / Operations / Front Office Management
  
• Background in hospitality (e.g. Front Office Manager) is highly preferred
  
• Strong ability to multitask and manage multiple priorities simultaneously
  
• Confident working in a high-visibility open office environment
  
• Excellent organizational and coordination skills
  
• Comfortable using AI tools and multiple digital platforms
  
• Strong interpersonal and team management capabilities
  

Working Conditions

• Location: Dubai JLT
  
• Working Hours: Typically 10:00 AM 7:00 PM (flexibility required based on operations)
  
  
  

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Disclaimer: Black Pearl will never ask for money or any form to charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such request from any members of our staff or other individuals claiming to be part of Black Pearl please do call our office ator drop us a message on our website.