Responsibilities
- Build and maintain strong relationships with assigned clients
- Act as the primary contact for customer inquiries requests and issue resolution
- Monitor account performance and identify opportunities for upselling or cross-selling products and services
- Coordinate with internal departments Commercial operations finance talent Acquisition HR and PRO to ensure timely delivery of solutions
- Prepare account reviews reports and performance presentations
- Ensure compliance with company policies contractual obligations and service-level agreements
- Track customer satisfaction and implement improvement initiatives
- Support contract renewals negotiations and account retention efforts
- Maintain accurate client records in RAMCO SUNDUS HUB and other systems
Preferably in the outsourcing or recruitment services industry, with a minimum of 1 –6 years in a similar role.
Skills
- Negotiation skills.
- Excellent interpersonal and communication skills.
- Ability to understand and address client needs effectively.
- Proficiency in Microsoft Office Suite.
Education
Bachelor’s degree in business administration, Sales, or a related field.
Attributes
- Self-motivated, goal-oriented, and results-driven.
- Ability to multitask and prioritize in a fast-paced environment.
- Strong analytical and problem-solving skills.
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