Overview
We are seeking a strong Onboarding Manager to lead and execute customer onboarding in the US. This role manages a small onboarding team (2–3 people) and is hands-on with deployment, configuration and training. The role owns US onboarding as part of its scope (part-time) and works closely with PSMs, Sales, Support, and Product/R&D to ensure onboarding is executed consistently, risks are identified early, and customers reach value quickly.
What will you do
- Own and manage the end-to-end onboarding journey, from post-signature handoff through onboarding closure.
- Lead and develop a team of 2–3 onboarding specialists.
- Guide and oversee technical deployment, configuration, and activation during onboarding.
- Deliver and support technical onboarding and product training for customers and partners.
- Ensure onboarding journey compliance, identifying at-risk onboardings and driving mitigation plans.
- Act as escalation point during onboarding, working with Support and R&D as needed.
- Collaborate with Sales and PSMs to align expectations, scope, and customer readiness.
- Educate customers on product usage and best practices to accelerate adoption.
- Capture onboarding feedback and provide actionable input to Product and R&D.
- Maintain accurate onboarding status, risks, and milestones in Salesforce.
Requirements
- 5+ years of experience in cybersecurity or enterprise SaaS, with technical focus.
- Hands-on technical background in deployment, integrations, or post-sales technical roles
- 2+ years managing customer-facing teams.
- Strong ability to explain complex technical topics to both technical and non-technical audiences.
- Proven experience identifying risks and driving mitigation plans in customer journeys.
- Proficiency with Salesforce and customer engagement tools.
- Strong project management, analytical, and process-oriented mindset.
- Excellent collaboration and stakeholder management skills.
- Fluent in English; Italian, Hebrew or Spanish is a plus.
About Us
Cynet is a leader in threat detection and response, designed to simplify security for organizations of all sizes. Our mission is to empower lean security teams and their partners with an AI-powered, unified platform that autonomously detects, protects, and responds to threats - backed by 24×7 security experts.
With a Partner First mindset, we focus on helping customers and partners stay protected, operate confidently, and achieve their goals. Our vision is to give every organization true cybersecurity peace of mind, providing fast, accurate protection without the noise or complexity.
Benefits & Programs
- Holistic well-being: Comprehensive health benefits, employee assistance programs, and an annual wellness allowance
- Flexibility & balance: Flexible working hours, work-from-home allowances, in-office perks, and dedicated time for learning and self-development
- Time off: Generous vacation and wellness time off, country-specific holidays, and paid parental leave for all caregivers
- Financial security: Country-specific life insurance and retirement programs
- Everyday perks: Mobile phone and gym expense reimbursement, plus office lunches
#J-18808-Ljbffr