Operational Specialist

Operations Specialist – Financial Services Firm

Location: Ballantyne, NC (On-site, Full-time)

Work Environment: On-site — training in Belmont, with primary placement at our client's Ballantyne office

Role Summary

We're hiring an Operations Specialist on behalf of our client — a growing financial services firm based in the Charlotte, NC metro area. This role plays a critical part in the firm's continued expansion into a new office, taking full ownership of client-facing account operations for that location. The ideal candidate is a seasoned, confident operations professional who thrives working autonomously and isn't afraid to hold firm on process.

Core Responsibilities

• Facilitate new client account openings, ensuring documentation is complete and accurate
• Process in-force service requests, including beneficiary changes, transfers, and account updates
• Serve as the primary point of contact between advisors and clients once a prospect converts to a client
• Manage annuity, life, long-term care, and brokerage account processing
• Maintain client records across the firm's CRM and related systems
• Ensure all account activity complies with firm policy and industry regulation
• Operate independently at a satellite office location, escalating appropriately when needed
• Uphold firm processes consistently, including when an advisor requests an exception

Candidate Profile

• 3-5 years of experience in financial services operations, with direct exposure to custodial platforms (Schwab, Fidelity, or similar)
• Comfortable in a fast-paced environment and able to ramp up on new systems within 60-90 days
• Confident, professional, and capable of working independently with minimal day-to-day oversight
• Strong communicator who is comfortable being the primary client contact
• Series 65/66 and life & health licensing are a plus, not required

Compensation and Benefits

• Base salary of $55,000 to $75,000, depending on experience
• Annual performance-based bonus
• 401(k) plan
• Professional development and training opportunities
• A supportive, collaborative team environment

Work Environment and Culture

This is a full-time, on-site role based in the Charlotte metro area, with initial training at our client's Belmont location before transitioning to their Ballantyne office. Our client values direct communication, accountability, and strong client relationships, and operates in a fast-paced, close-knit environment where every team member's follow-through matters.