Operational Team Leader

Accountabilities

• Supervise and coordinate the activities of custodial staff to ensure the highest standards of cleanliness and client satisfaction.
• Train, mentor, and motivate custodial team members, guiding proper cleaning techniques and safety procedures.
• Inspect public and back‑of‑house areas regularly to ensure compliance with cleanliness standards and address deficiencies promptly.
• Assist in the development and implementation of cleaning schedules.
• Lead a team of 30-50 cleaning operatives.
• Advanced technical knowledge: strip & seal of floors, floor restoration, advanced chemical knowledge, and use of different types of cleaning equipment and machines.

Main Purpose

An Operational Team Leader will achieve the highest quality of cleanliness by directing and coordinating the Soft Services operation in accordance with the standards and policies of FMM.

Qualification

• Diploma or Associate Degree or equivalent in Business Management / Hotel & Restaurant Management / Housekeeping / Building Maintenance.
• Previous experience in Housekeeping or Cleaning in Facilities Management or a related field, with at least 2 years in a team‑leading or supervisory role.
• BICSc / FIGR / ISSA (preferred).

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