Founded in 2007, TLScontact works with governments from around the world to provide visa and consular services on their behalf to travellers and citizens. Present in 90 countries, TLScontact operates 150 visa application centres and handles over 4 million visa applications every year. TLScontact is part of the Teleperformance Group, the global leader in customer experience management.
We are seeking an experienced and proactive Center Manager to lead and optimize the operational efficiency of our center. As the Center Operations Manager, you will be responsible for ensuring the smooth execution of daily activities, driving continuous improvement in processes, and maintaining the highest standards of service quality. You will play a key role in overseeing and developing a motivated team, guaranteeing client satisfaction, and ensuring that all operational functions are performed in compliance with company policies and security standards.
Bachelor's degree or above.
Minimum of five years of experience in a multinational company with a customer-experience focus.
At least three years of team management experience.
Minimum of three years of experience in operations process management.
Fluency in English, Dutch is a plus
Proficiency in Microsoft Office.
Detail-oriented, proactive, and able to work independently.
Strong communication and organisational skills.
Mature, intelligent, and demonstrating a high level of personal integrity.
Fast learner.
Strong team player with the ability to build relationships across functions.
Strong sense of responsibility and the ability to work effectively under tight deadlines and pressure.
General financial literacy.
Emotional intelligence.
Project management skills are an advantage.
Business development skills are an advantage.
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