Job description: We are looking for a candidate, who is keen and driven, in order to learn and adapt to become apart of a dynamic team, to achieve the impossible. Our vertical is demanding which keeps you constantly on your toes with the updates , solutions for our client's who need support for the task completion. We also have our very own operational tools on which certain tasks are measured internally that are to-be achieved alongside our continuous challenges. Your responsibility, is mainly toCoordinate with internal/ external stakeholders and execute the staging byperforming actions on behalf of our Customers and provide advice on all matters relating to logistics , to the end user. This task also includes brokerage as well , so it is a ground for learning main tasks within the supply chain itself , where we care to deliver end-to-end.
Check the Shipment Information
- Receive, record, and validate customer order.
- Realize the execution plan (routing) according to Customer Operation Support - (COS) instructions
- Co-ordinate with network offices to collect and control all required documents (commercial invoice, packing list, etc.)and updates, Ensure effective liaison with client and coordinate arrangement of shipment
- Take responsibility for the shipment from its origin country until the shipment is delivered to the customer
- Seek innovative ways to improve service and cost, which will include both technological and process improvements
Ensure appropriate coordination between land, marine, and air operations crews in different locations and provide appropriate support to facilitate operation - Ensure Customs compliance with import/export local regulations for all equipment and materials
Handle shipments
- Co-ordinate with network offices to check the availability of cargo and provide confirmation that shipping can proceed
- Ensure clearly defined process for all ad hoc out of scope requests including rate negotiations with network, rate filing with client, obtaining necessary approvals prior confirmation of shipments in conjunction.
- Troubleshooting including service deviation escalation, Claim centralization and follow-up.
- Provide 24/7 on-call support, to cover the after-office hours and public holidays for AOG situation.
- Continuous improvement to be outlined on cost and service failures by engaging with the network.
- Coordinate with the client on the day-to-day operations.
Process & Monitor shipments
- Any damages to be reported in a timely manner and claims to be raised in line with the air/sea process
- Monitor all shipments through the deployed Link tracker and intervene to resolve service deviations and deploy recovery plan with network in conjunction with Client.
- Follow up on all missing key data events to be addressed to specific network offices and ensure tracker is updated on timely manner.
- Sop updation and dissemination to network when scope is updated or changed.
Process & Monitor Customer invoices & Reports
- Maintaining of SOA files with latest invoices and submitting to Dnata for final review.
- Resolve all rate discrepancies between network and Client including reconciling disputes on any invoices. Reconciliation to be done on weekly basis to ensure timely payment for all network invoices as per agreed credit terms.
- Conduct weekly coordination meetings with overseas network teams to review invoice disputes, identify root causes, track resolution status, and ensure closure within agreed timelines.
- Prepare operational reports, review the trend of the business and provide analyzed feedback to the manager.
- Be responsible for the effective operational execution our commitments (qualitative pre-assessment)
Notes including corrective action.
- One TMS
- Team management and ensuring the work is delegated and is aligned properly.
- Ensure SOPs are in place of new client boarding/ or new stations.
Education and Experience:
- College, professional or university degree in operations or supply chain management or related functional area or equivalent education and experience is often accepted.
- Minimum 3 years experience in Freight Forwarding industry
Specialist Knowledge & Skills
- Knowledge of import/export laws and regulations and custom clearance compliance (specifically, UAE Customs Requirements
- Excellent written and oral communication skills including the ability to persuade, influence, negotiate, and make formal presentations in meetings and training environments.
- Working knowledge of IT technical disciplines related to systems architecture, operating systems, programming environments and databases.
- Strong interpersonal skills including diplomacy and patience.
- Demonstrated skills in organization group process, problem identification and resolution.
- Strong organizational and time management skills with ability to manage multiple projects and set priorities
As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.
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