Compensation: Based on merit, experience, and suitability
Employment Type: Full-time
Language: Proficiency in English and Hindi
About the Role
Manforce Trading is seeking an experienced, hands‑on Operations Manager to lead and strengthen operations.
The role is responsible for ensuring operational delivery, team accountability, workforce mobilization and demobilization, site coordination, camp and welfare management, transportation, manpower supplier management, and continuous improvement .
A key mandate is to professionalize and digitize operations through Odoo, automation, data, and appropriate AI applications to improve efficiency, visibility, cost control, and service delivery.
This is a hands‑on execution role , requiring strong ownership, follow‑through, problem‑solving, and the ability to coordinate multiple teams, sites, clients, and external partners.
Key Responsibilities
1. Operations Leadership & Team Accountability
- Lead day-to-day operations across Manforce Trading.
- Establish clear responsibilities, KPIs, deadlines, and accountability for each team member.
- Conduct regular operational reviews and ensure agreed actions are completed on time.
- Identify operational risks, delays, manpower shortages, and service issues early and drive corrective action.
- Build a culture of ownership, urgency, discipline, and follow-through.
- Ensure operational issues are resolved at the appropriate level and escalated only when necessary.
- Build an efficient and scalable capability to mobilize and demobilize manpower according to client schedules.
- Coordinate manpower readiness, documentation, accommodation, transport, PPE, inductions, access requirements, and site deployment.
- Maintain visibility of manpower that is available, mobilizing, deployed, demobilizing, or idle.
- Manage replacements, transfers, absenteeism, emergency manpower requirements, and redeployment.
- Coordinate closely with client and site representatives to ensure reliable manpower delivery.
- Resolve operational complaints and site issues quickly while maintaining strong client relationships.
- Minimize idle manpower through effective deployment and redeployment planning.
3. Camp, Welfare, Transportation, Safety & Management
- Oversee workforce accommodation, camp occupancy, cleanliness, maintenance, discipline, security, and welfare.
- Ensure accommodation capacity is aligned with current and upcoming workforce requirements.
- Establish regular camp inspection and issue‑resolution processes.
- Ensure workforce welfare concerns are addressed promptly and appropriately.
- Manage transport planning between camps, sites, offices, medical centres, and other required locations.
- Improve route planning, vehicle utilization, punctuality, and transport cost efficiency.
- Maintain contingency arrangements for transport failures and urgent manpower movements.
- Ensure safety awareness and strict compliance including availability of PPE and tools required.
4. Manpower Suppliers & Operational Vendors
- Build and maintain a strong network of reliable local manpower suppliers .
- Maintain sufficient supplier depth to avoid dependency on individual vendors.
- Evaluate suppliers based on capacity, manpower quality, rates, documentation, responsiveness, and reliability.
- Maintain preferred and backup suppliers for key manpower categories.
- Monitor supplier performance and address recurring service failures.
- Manage other operational vendors including transport, accommodation, and workforce‑support providers where required.
- Ensure vendor arrangements support rapid scaling without compromising quality or cost discipline.
5. Process Improvement, Odoo & AI Enablement
- Review operational processes and eliminate bottlenecks, duplication, delays, and unnecessary manual work.
- Develop practical SOPs and standardized workflows for key operational activities.
- Lead the business‑side implementation and adoption of Odoo for operations.
- Ensure operational information is captured systematically rather than through fragmented spreadsheets, emails, or informal communication.
- Develop operational dashboards and management reporting.
- Identify practical applications of automation and AI to improve productivity, planning, manpower matching, reporting, alerts, scheduling, and decision‑making.
- Ensure technology implementation results in measurable operational improvement.
The Operations Manager is expected to act as the business owner of operational systems , not as the technical developer.
6. Performance, Cost Control & Cross-Functional Coordination
- Monitor operational KPIs covering manpower deployment, mobilization, utilization, transport, camps, vendors, client issues, and service delivery.
- Identify and reduce avoidable costs arising from idle manpower, inefficient transport, excess accommodation, emergency procurement, and operational failures.
- Work closely with Recruitment, HR/Admin, Finance, Sales, HSE, Procurement, IT, and management.
- Ensure effective handovers and clear ownership where activities involve multiple departments.
- Provide management with concise reporting on operational performance, risks, exceptions, and corrective actions.
- Support business growth by ensuring Manforce can reliably deliver and scale client manpower requirements .
Required Qualifications & Experience
- Bachelor’s degree in Business Administration, Operations Management, Engineering, Supply Chain, HR, or a related discipline.
- Minimum 7 years of relevant operational experience .
- Strong experience in manpower supply, contracting, workforce services, facilities management, construction support, industrial services, or a similar labour-intensiveenvironment.
- Demonstrated experience managing operational teams and holding people accountable for delivery.
- Experience in workforce mobilization, deployment, logistics, and site operations.
- Understanding of workforce accommodation, welfare, and transportation.
- Experience managing manpower suppliers and operational vendors.
- Demonstrated process‑improvement capability.
- Practical experience with ERP or operational management systems; Odoo experience is an advantage .
- Good understanding of technology, automation, data, and AI applications in operations.
- Qatar/GCC experience is preferred.
- Operational leadership and accountability
- Workforce planning and deployment
- Client and site relationship management
- Camp and workforce welfare management
- Transport and logistics coordination
- Manpower supplier and vendor management
- Process improvement and SOP development
- Automation and AI awareness
- Cost and resource optimization
- Problem‑solving and execution discipline
- Strong communication and negotiation skills
Success Measures & KPIs
- Mobilizations completed within client‑required timelines.
- Manpower deployment and utilization.
- Reduction in idle manpower and avoidable operational costs.
- Replacement and issue‑resolution turnaround time.
- Client operational satisfaction and reduction in recurring complaints.
- Camp and welfare performance.
- Transport punctuality and utilization.
- Availability and reliability of local manpower suppliers.
- Team KPI achievement and accountability.
- Odoo implementation and operational adoption.
- Reduction in manual processes and duplicated work.
- Measurable productivity gains from process improvement, automation, or AI.
- Overall reliability and scalability of operations.
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