Operations Manager – UAE & India Operations

• Implement and maintain integrated management systems in line with ISO 9001:2015 ISO 14001:2015 and ISO 45001:2018
  
• Lead all external certification and customer audits; manage the internal audit program across UAE and India operations
  
• Oversee inspection testing and NDE-related quality processes (PT MT RT UT VT welding material inspection) where applicable to survey/inspection scope
  
• Manage customer complaint resolution root cause analysis (RCA) and corrective action reporting (CAR)
  

Client & Business Development

• Serve as the senior technical and commercial point of contact for key clients across both regions
  
• Support and actively contribute to sales conversations proposals and client relationship growth - this role requires genuine comfort engaging in business development not just operations
  

Digital & Process Improvement

• Drive digitization of quality/operations documentation (e.g. centralized management portals mobile tools for field teams)
  
• Lead Lean/continuous improvement initiatives (5S Kaizen FMEA VSM QCC) to improve efficiency and reduce errors across both regions
  
• Design and maintain operational monitoring systems (daily/weekly/monthly/quarterly tracking)
  

Requirements

• 1525 years of progressive experience in operations quality or QHSE leadership roles ideally within survey inspection valve oil & gas or industrial services sectors
  
• Demonstrated experience managing operations across multiple countries/regions ideally including both the UAE and India (or GCC South Asia)
  
• Lead Auditor certification in ISO 9001 / ISO 14001 / ISO 45001 strongly preferred
  
• NDE/NDT background (ASNT Level II/III CSWIP or equivalent) is a strong plus
  
• Comfortable with client-facing responsibilities and supporting sales/business development
  
• Strong documentation reporting and digital systems mindset (ERP/SAP familiarity a plus)
  
• Bachelors degree in Engineering (Mechanical or related) required
  
• Excellent communication skills; ability to lead cross-cultural cross-border teams
  
• UAE /international Driving License is a mandatory
  

Required Skills:

Project Document Control DMS / EDMS & ERP Systems Document Registers & Transmittals Revision & Version Control Technical Documentation Drawing & Record Management Document Tracking & Status Reporting QA/QC Documentation Mechanical Completion & Handover Dossiers Contractor & Vendor Coordination Document Review & Close-Out Electronic & Hard-Copy Filing Audit & Compliance Support MS Office & Excel Communication & Coordination