Operations Manager

About Wahed

The global financial system wasn’t built for everyone. For millions of people its reliance on interest (riba) creates a barrier to managing money and building wealth without compromising their values.

Job Brief

Wahed is seeking an experienced Operations Manager to help lead the operational build‑out of the values‑based wealth management platform we are building in the UAE. This hands‑on, high‑ownership role will drive the delivery of new features, integrations and improvements that expand and strengthen the platform. Working alongside the Investments and Operations teams who run the platform day‑to‑day, you will own operational delivery end to end and build the processes, controls and operating model that support a scalable, values‑based wealth‑management business in the UAE. It’s a broad role with real ownership and a direct line to the people setting strategy – a great fit for someone ready to step up and grow.

Job Responsibilities

• Lead the operational delivery of payments and banking initiatives and integrations, working closely with central Operations with strong reconciliation and controls throughout.
• Scope operational requirements, coordinate with central product and engineering, and drive new launches and integrations end to end including launch readiness, testing, go‑live and post‑launch monitoring.
• Work alongside the investments and operations teams who run the platform day to day, ensuring new capabilities are operationally ready and continually improving processes, controls and service standards.
• Design, document and embed scalable operating procedures, controls, approvals, reconciliations and audit trails that allow the UAE wealth management business to grow efficiently.
• Build scalable, well‑controlled operational processes, reconciliation routines, incident management and reporting, and partner with customer support on escalations and client‑impacting issues.
• Manage key operational relationships with banking, payment execution, custody, technology and KYC partners, ensuring service levels, timelines, reporting standards and operational quality are maintained.
• Work closely with compliance, risk, legal, finance, product, engineering and investment teams to ensure operational, regulatory, financial and product requirements are reflected in day‑to‑day workflows and launch planning.
• Use operational data, process insight, partner feedback and team input to improve workflows, introduce automation and AI‑supported processes, strengthen controls and support Wahed’s growth in the UAE.

Job Requirements

• 5–10 years across fintech/platform operations, wealth‑management or investment operations, payments or banking operations.
• Hands‑on experience running operations for a digital platform owning money flows, monitoring operational health and resolving systemic issues (ideally in fintech, investing/robo‑advisory, payments or banking).
• Experience leading integrations and product launches end to end, coordinating central and remote teams and multiple external vendors to deadline.
• Track record of operational delivery in a regulated environment; familiarity with UAE (onshore/DIFC/ADGM) and/or UK (FCA) frameworks is a strong advantage.
• Strong process builder: able to design and document operational processes, controls and audit trails from scratch, not just run existing ones.
• A natural problem owner who takes end‑to‑end ownership of issues and works across customer support, product/engineering and external partners to fix them at source.
• Exceptional accuracy and attention to detail; personally accountable for flows, reconciliations, records and audit trails.
• Highly organised, able to prioritise and escal a effectively in a fast‑moving lean‑team environment.
• Data‑literate and comfortable using modern AI‑native tools to do more with a lean team.
• A self‑starter who thrives on breadth ownership and ambiguity, happy building and improving the operation, not just maintaining it.
• Understanding of or genuine interest in Shariah‑compliant finance.

Required Experience

• Manager

If you’re ready to build and scale the operational foundations of a values‑based FinTech in the UAE and you thrive on ownership, breadth and a fast pace, we’d love to hear from you.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications, analysing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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