We are looking for a Support Specialist to manage production support for a major US-based specialty retailer.
In this role, you’ll deliver L2/L3 support across Oracle Micros Xstore / Xcenter environments and key integrations like JDA and financial systems. We need someone proficient with T-SQL and Python , with strong hands-on experience in Xstore configuration and troubleshooting.
- Time Zone: Candidates must be ready to work in the CST time zone to align with US retail operations.
What We’re Looking For
- Experience: 3+ years in customer/user support, with at least 2 years of hands-on experience in Micros Xstore .
- Database & Scripting Skills: Proficiency in T-SQL / SQL Server (2012/2016) and familiarity with Python .
- Functional Expertise: Deep knowledge of Xstore functionality, configuration, and retail enterprise environments.
- Integrations: Familiarity with JDA integration and enterprise financial systems.
- Problem-Solving Mindset: Self-directed in troubleshooting with strong communication skills and a customer-first attitude.
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