Order Management Specialist (m/f) – UAE

IQAir AG is a worldwide leader in measuring and improving air quality. We help people lead longer, healthier lives by protecting them from air pollution and allergens at home, at work and on the go. At our Swiss Technology Center we develop and produce IoT air measurement devices and air purification systems for private, public and clinical applications. Our customers are governmental agencies, schools, medical facilities, Fortune 500 companies, embassies and health conscious individuals in over 100 countries. Our mobile air quality -app AirVisual and air quality data platform is used by over 50 million people around the globe.

From order intake through ordering and delivery to invoicing: You ensure that our international customer orders are processed reliably.

To do this, you enter and maintain order and customer data, keep track of deadlines and delivery status, and find solutions whenever something doesn’t go according to plan.

Your Tasks

• Coordinate purchase requirements resulting from customer orders and sales activities
• Manage international customer orders from entry to shipment (entry into ERP, order confirmation and follow up in collaboration with sales network and other departments)
• Monitor the status of customer orders from order entry through final delivery
• Arrange and support transportation according to delivery requirements
• Monitor inbound and outbound deliveries and proactively identify potential supply bottlenecks or delays
• Identify potential stock shortages or excess inventory and communicate them to the relevant teams
• Ensure system inventory information is consistent with actual transactions
• Ensure customer orders are correctly prepared for invoicing
• Coordinate with Finance regarding billing, payment terms, and invoice discrepancies

Our Requirements

• Completed business training or a bachelor's degree in business administration or economics
• At least three years of professional experience in a comparable position in order management
• Thorough understanding of the "order-to-cash" process
• Proven experience with the Microsoft Dynamics ERP system (Navision, Business Central)
• Advanced proficiency in MS Office
• Familiar with topics such as invoicing, customs, and shipping
• Self-motivated, hands-on mentality with a results-driven approach
• Fluent in English (spoken and written); Arabic is an asset
• Only candidates currently residing in the UAE will be considered

Our Offer

• A role at the intersection of our customers and our internal teams in customer service, sales, finance, warehousing, and logistics providers
• Collaboration with an experienced, helpful team in an exciting, technological environment

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